Retail Sales Supervisor – Plumstead Road shop, NR1 4AB
Working Pattern
* Part-time- 14 hours per week
* Working 2 days over a 7 day week
Mandatory weekend working on a rotational basis
Permanent Contract
£12.21 per hour
Comprehensive range of benefits
* Enhanced Annual leave Entitlement - 27 days + 8 UK Bank Holidays
* Additional holiday purchase scheme
* Employee health cash plan & wellbeing support schemes
* AVIVA pension package – up to 7% Employer Contribution including Life Assurance
* Free Eye Tests & Cycle to work scheme
East Anglia Children’s Hospices (EACH) is looking for a Retail Sales Supervisor at our Plumstead Shop. This is a fantastic opportunity to join EACH’s vibrant retail team and be an essential member of one of our charity shops to maximise income from donated goods, new products, Gift Aid, and eCommerce.
As a Retail Sales Supervisor, you’ll play a key role in supporting the Shop Manager, acting as Duty Manager in their absence. You’ll also help lead and inspire our amazing volunteer team, ensuring they feel valued and empowered.
Our Plumstead Road shop is our largest location in the vibrant city of Norwich. It offers a wide range of Furniture, Bric a Brac, Electricals and Clothing, and is a busy, well supported shop with a high volume of donations.
What you’ll do
* Support the Shop Manager in achieving ambitious sales targets.
* Maintain high standards of display, presentation, and cleanliness.
* Promote Gift Aid and help grow our eCommerce presence.
* Act as Duty Manager when required, ensuring smooth day-to-day operations.
* Recruit, train, and support volunteers in a positive and inclusive environment.
* Build strong relationships with customers and the local community.
What we’re looking for
* A welcoming, inclusive approach with excellent communication and customer service skills.
* Ability to work independently, prioritise tasks, and use initiative.
* Comfortable with lifting and moving stock and using electronic devices (tills, tablets, computers).
* Experience in retail or team supervision is desirable, but not essential—we value transferable skills!
Why join EACH
* Be part of a charity that makes a real difference in the community.
* Work in a supportive, inclusive environment where diversity is celebrated.
* Opportunities for training and development.
Additional information
* Applicants must be aged 18 or over due to legal requirements for equipment use and supervision responsibilities.
* Weekend and public holiday work may be required.
Interested in Learning More Before You Apply
At EACH, we are committed to ensuring our recruitment process is accessible to everyone and actively encourage applicants to ask questions, request reasonable adjustments or have an informal discussion before submitting an application.
If you’d like to find out more or make a request, please contact the Recruitment Team by email hrinbox@each.org.uk or phone 07442 465971.
Diversity Statement
At EACH we believe in fostering a workplace where every individual feels valued and respected. We are committed to building a culture of inclusion where differences are embraced. We are actively seeking talent from all walks of life, recognising that diversity drives innovation, creativity and success.
Join us on a journey to create a more inclusive workplace, where everyone has equal opportunities to grow, contribute and succeed. We welcome candidates from all backgrounds to apply for opportunities at EACH and adjustments will be made to facilitate the application and selection process.
Please note: EACH reserves the right to close this vacancy early, should we receive a sufficient number of applications.
This post is subject to a Disclosure & Barring Service (DBS) check prior to appointment.
It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group.
EACH has a legal responsibility to ensure that its employees have the legal right to live and work in the UK. Therefore, if you are made an offer of employment, this will be subject to verification that you are eligible to work in the UK before you start work.
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