What's involved with this role: JOB TITLE: IT Support Officer REF: Brent 5251272 Pay rate: £18.66 per hour PAYE Basic DBS required for this role Driving Licence The role: On behalf of a local council, we are seeking an IT Support Officer for approximately 2 months. You should have at least one year’s experience of working in an IT specific role, ideally in a managed services environment using Microsoft IT Services: MS Active Directory, Azure, Exchange and Intune. Key Responsibilities may include: Provide first and second-line technical support to council staff across various departments. Administer and support Microsoft IT services, including Active Directory, Azure, Exchange, Intune Assist in managing user accounts, permissions, and group policies. Support the rollout of hardware, software, and system updates. Help maintain a secure, stable, and efficient IT environment. Work within a managed services structure, escalating issues where appropriate What the client is looking for: Previous experience of working in a technically complex IT environment Able to identify, produce, and follow technical and non-technical processes and procedures. Able to diagnose and resolve practical problems. Able to prioritise a workload and focus on necessary tasks. Able to adapt quickly to new developments in software and hardware. Resourceful – able to fully utilise available tools to affect an efficient resolution to a problem. Knowledge of the it infrastructure library ITIL framework.Able to work on projects to tight deadlines and budgets. Able to work in a team that delivers a range of high availability services. Ability to work with a diverse range of customers with widely varying requirements and priorities. How to Apply Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us AD Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. "XI AD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.