Job Purpose The Repairs Manager is responsible for managing the effective delivery and continuous improvement of the property repair and landscape maintenance services across the organisation, supporting operational and strategic objectives and maintaining high standards of compliance, safety and customer satisfaction. The role plays a pivotal part in safeguarding assets and supporting the company’s strategic aims. The Repairs Manager is a key decision-maker within the team, overseeing the project management activities, monitoring performance, and providing high-level reports to inform management decisions. Specialist knowledge is needed to support collaborative working and drive service excellence. Key Results Areas Principial Duties & Responsibilities Manage, monitor and lead the reactive repairs service to deliver timely, safe and cost-effective outcomes. Line manage the reactive repairs team to achieve agreed KPIs, team development, ensure staff safety and performance management Provide high-quality support to customers and stakeholders to sustain satisfaction and right-first-time resolution. Apply legislation, codes and technical standards to maintain compliance and asset integrity. Diagnose complex issues, research options and escalate significant risks to prevent recurrence. Coordinate and negotiate with contractors and internal teams on priorities, materials and access to minimise disruption and meet cost, quality and programme targets. Monitor performance (response times, first-time fix, damp and mould, cost, feedback) and report within guidelines to support decisions. Provide technical advice across the business, and wider group (e.g. Almond Enterprises)on building fabric and services to enable safe, cost-effective solutions. Set, review and monitor the property repairs budgets and associated contracts, including insurance claims to maintain financial control. Identify, review, and update risk register for all areas of remit and wide organisation. Vary, verify, and process invoices and vouchers, within approved limits, and input accurate financial information to systems. Provide governance assurance across all areas of remit. Produce, validate and analyse performance reports, ARC returns, and undertake internal and external audits. Ensure compliance with all governance requirements (e.g. FOI, GDPR, DPIA’s) Produce, review and update policies and procedures in relation to areas of responsibility. Assist in producing strategic plans, procedures and projects. Develop and deliver training across the organisation Identify and implement service improvement Software and ICT development (e.g developing reports via Housing Management system and PowerBi) Maintain accurate works, asset and compliance records in repairs systems to support audit readiness. Manage the escalation of complaints at second stage, with the aim of fully resolving complaints. Balance priorities and resolve complex issues, escalating matters outside scope to senior colleagues to minimise risk. Manage major events (e.g. fire flood), including decants, publications and cross departmental working. Undertake any other duties as reasonably required to support the organisation. Representing the association in technical forums and benchmarking groups Key Relationships – Internal & External All Almond Housing staff. All Almond Customers. Contractors. Suppliers. Consultants. Local Authorities / RSL’s. 3rd party providers. Regulatory bodies. Local charity organisations. General Be aware of and adhere to Almond Housing Association policies at all times. Take part in progress/performance reviews throughout the year. Cooperate with other Almond Housing Association departments to achieve good outcomes for our residents, applicants, colleagues, and contractors. Attend training courses and complete online training modules as required to meet the requirements of the post. Take responsibility for own personal development, seeking out opportunities to learn new skills. Undertake any other duties as requested by management which are reasonably deemed to be within the scope of the role or necessary for the smooth running of the business. Health & Safety Ensure that Health and Safety guidelines and fire regulations are strictly adhered to. Comply with safe working practices as defined by Almond Housing Association. Complete training as and when required. Take reasonable care for your own health and safety and that of others who may be affected by acts or omissions at work. Report any accidents, incidents or near misses as soon as reasonably practicable. Other Apply the Almond Housing Association values and behaviours to every aspect of the role at all times Protect and enhance the interests and reputation of Almond Housing internally and externally. Person Specification Essential (E) Desirable (D) Qualifications & Specific Training Degree or relevant technical qualification in a building discipline (E) Experience Substantial experience of managing reactive repairs and line managing teams to deliver safe, timely outcomes (D) Demonstrable experience of working within the Housing / Property Management Sector (E) Substantial experience of managing budgets supporting wider budget planning and negotiating contracts (E) Experience working with a computerised housing management system (D) Significant experience of applying legislation and technical standards to maintain compliance (E) Demonstrable experience of diagnosing complex building issues and escalating material risks (E) Demonstrable experience of monitoring performance, reporting and maintaining accurate record (E) Knowledge Detailed understanding of building fabric and services maintenance (E) Detailed understanding of relevant legislation, codes and compliance (E) Detailed understanding of the Scottish Housing Regulators reporting requirements (E) Detailed understanding of contractor management, procurement requirements and negotiation (E) Detailed understanding of Scottish Government legislative requirements i.e. Gas/Electric/SHQS (E) Detailed understanding of asset and repairs systems and budget monitoring (E) Understanding of performance metrics, reporting and continuous improvement (E) Experience of complaints management (E) Skills Highly developed skill in diagnosing complex building fabric and services faults (E) Highly developed skill in producing ARC returns, dashboards and regulatory reports (E) Highly developed in applying legislation and technical standards (E) Highly developed skill in managing contractors, procurement and negotiation (E) Highly developed skill in leading teams to deliver reactive repairs and meet KPIs (E) Highly developed skill in managing change. (E) Developed skill in monitoring performance, reporting and using repairs systems (E) Highly developed communications skills including stakeholder engagement (E) Highly developed IT skills (e.g. Excel, CRM systems (E) Personal Attributes Excellent organisational and planning skills to cope with a varied workload and the ability to handle change and prioritise work accordingly (E) Ability to work under pressure and prioritise work to meet strict deadlines, use initiative, make judgements and take decisions (E) Motivated, enthusiastic and self-starting with a commitment and drive for improvement (E) Excellent communication skills (written and oral), with an open and approachable manor (E) Committed to ensuring high standards, efficiency and outstanding customer service (E) Committed to values of working together, being open to change, respect, kindness and social (E) Confident in own skills and abilities and able to work as part of a team or on own initiative (E) Alignment with the ethos and values of AHA and the social housing sector, including principles of involvement, equality and social justice and advanced political awareness (E) Additional Requirements Regular travel required across AHA sites and to attend external meetings with partners, stakeholders, and regulators Lone working, regular use of PPE and physical ability to carry / move ladders. Occasional interaction with customers who may present challenging behaviours Driving licence and requires a car to travel to sites