Permanent, Full Time (37 hours per week)
We have an exciting opportunity for a Service Desk Analyst to join our IT Service Desk Team at our Rockingham Street office. We are a forward thinking, values driven housing association that puts people first.
As our new Service Desk Analyst, you’ll play a key role in delivering high-quality IT Support across our organisation. You’ll work collaboratively with other members of our IT Team to resolve a wide range of 1st & 2nd Level incidents and service requests, supporting everything from hardware to Office 365 and core business applications.
There will also be opportunities to get involved in technical business changes - making this an ideal role for someone wanting to grow their skills and contribute to making a real difference.
Our wider benefits:
* Salary – 3F £26,176 - £26,733
* Working hours – 37 Hours, Monday to Friday Hybrid working is available
* Eligible for essential car user allowance of £94.36 per month plus mileage expenses
o Driving licence essential
* Generous holiday entitlement – 27 days annual leave, statutory bank holidays plus an additional 4 SYHA days, pro rata.
* 5% pension contribution
* Excellent flexible working options including Flexi Time, Condensed Hours, Part Time, and Job Share.
* Excellent benefits including:
o SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus advice and resources on health eating, financial wellbeing, exercise and mastering your mental health
o Westfield Health (employer paid)
o Counselling
o Discounted Gym membership
o Cycle to work scheme
* Access to a wide range of programmes to train and develop you