The Account Manager will join a small team who are responsible for supporting the reputable client and building a partnership approach. They will partner with the client to understand their instore executions and retail display requirements from creative to installation. Working within a business unit and collaboratively with the Creative & Project Management team, they will manage clients expectations on their retail display productions, enhancing and strengthening the relationship through exceptional customer service.
Key Responsibilities:
* Bring a partnership approach to the client, developing relationships and trust
* Understand the clients main objectives and proactively understand the competitors landscape to suggest ideas for future campaigns
* Taking the brief from the client, adding innovative ideas and solutions where possible.
* Relaying the brief to the inhouse studio with support of the Project Manager
* Working in collaboration with the production Project Manager & internal teams
* Operation and updating bespoke online services portal
* Identfiying new opportunities within the client base
* Driving Environmental friendly & sustainable practices into the day to day operations
* Detailed project planning and management of, including regular updates and accurate reporting of project status
* Proactively providing solutions to changes and challenges to keep the project on track & on budget keeping the client updated at all times
* Full time in the office is preferred
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* Key Skills/Experience
* Experience in a retail display, creative and/or production environment would be advantageous but not essential
* Experience in delivering focussed retail solutions which meet / excel the clients needs
* Commercial awareness & good numeracy skills
* Determination for client engagement to develop strong relationships & trusted partnerships
* Fluid and clear engagement across all internal teams & external suppliers
* High level of initiative & proactivity with the ability to work autonomously & balance multiple projects while meeting quick turn-round deadlines
* Good communication and negotiation skills
* Diplomacy & tact
* Resilience
* Can-do attitude, proactive with an innovative mindset