AI Solutions Specialist
The AI Solutions Specialist is a key technical leader within the Pre-sales function, driving the design and delivery of enterprise-scale AI and CX solutions. You will act as a trusted advisor to clients, leading discovery workshops, validating architectures, and translating AI capability into measurable business outcomes. This role combines deep technical expertise with strong commercial acumen and executive-level presentation skills, making you central to the company’s success in competitive sales cycles.
Key Responsibilities
* Lead discovery sessions with enterprise clients to uncover opportunities and map AI to business needs.
* Design and validate end-to-end AI and automation architectures, ensuring scalability, resilience, and security.
* Own technical & operational service responses for proposals, RFPs, and pitches, ensuring clarity and credibility.
* Deliver engaging demonstrations and presentations that showcase ROI and competitive advantage.
* Act as an AI authority during sales cycles, influencing deal strategy and client positioning.
* Partner with Solution Engineers on proofs-of-concept and demos under time-sensitive conditions.
* Provide customer and market insights to inform the company’s product and proposition roadmap.
* Mentor junior and associate colleagues, building capability across the Presales team.
Skills, Knowledge and Expertise
* Expert-level knowledge of Conversational AI, Generative AI, Agentic AI, and automation frameworks.
* Deep understanding of CCaaS/contact centre operations and digital CX transformation.
* Awareness of security, compliance, and integration considerations in enterprise deployments.
* Commercial and financial awareness, including ROI modelling and TCO analysis.
* Strong understanding of the competitive landscape in AI/CX.
* Proven ability to translate complex architectures and organisational challenges into clear, measurable business outcomes.
* Confidence engaging with senior stakeholders, including C-level executives.
* Strong influencing and negotiation skills within competitive sales cycles.
* Ability to balance technical depth with commercial positioning.
* Leadership skills to guide junior team members, drive AI enablement through their immediate Specialist team, and collaborate across functions.
* Resilience and adaptability in fast-moving, high-pressure environments.
Technologies
* AI/Automation: Conversational AI platforms, Generative AI models (LLMs), Agentic AI frameworks, RPA tools.
* CCaaS: Genesys, Avaya, NICE, Five9, Amazon Connect.
* Cloud platforms: AWS, Azure, Google Cloud.
* Integration: APIs, microservices, middleware.
* Data: Advanced analytics, reporting, and modelling tools.
Qualifications
* Significant experience in Presales, Solutions Consulting, or Technical Architecture.
* Proven track record in delivering AI-enabled CX transformation projects.
* Bachelor’s or Master’s degree in Computer Science, AI, Engineering, or related discipline (preferred).
Preferred / Advantageous Certifications
* Advanced cloud certifications (AWS Solutions Architect, Azure AI Engineer Associate, GCP AI/ML Engineer).
* Vendor-specific CX/CCaaS certifications (Genesys Cloud, Amazon Connect).
* Specialist AI/ML certifications (TensorFlow, Hugging Face, OpenAI, or equivalent).
Benefits
This is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in a growing company.
Benefits may include:
* Pension Scheme
* Remote/Flexible work
* Life insurance
* Private health and dental care
* Cycle to work
* 28 days paid holiday a year (including three company days)
* LinkedIn Learning
* Plus many more! (Benefits are dependent on your base location.)
Think you’re a fit? Apply now or reach out directly at dinija@ingenio-global.com.