Job Summary
The Role
You will be the ‘first face of the service’, providing a warm and professional welcome to those who use our service, professionals and our local partners and stakeholders. You will be able to demonstrate a non-judgemental attitude and an ability to engage with people from diverse backgrounds. With strong IT and communication skills, you will be able to manage a busy reception and switchboard and support the service with taking and processing referrals and assessments, correspondence, invoices and petty cash.
This is a dynamic and varied role, involving collaboration with colleagues across multi-disciplinary teams and external stakeholders, ensuring compliance with all Via policies and safeguarding principles. You will take lead for the security, tidiness, and health and safety of the premises, including completing and actioning regular risk assessments and checks, and coordinating necessary repairs or maintenance.
You’ll also support performance and service quality by assisting with data collection, record auditing under the guidance of the Data Manager. In addition, you will play an active part in supporting service user involvement, volunteers, and peer mentors, and will be required to minute multi-disciplinary meetings.
The Service
Via Kingston is a fully integrated substance misuse service, providing clinical and psychosocial interventions, operating from a main treatment hub, with additional satellites within the community. The team actively promotes recovery and works with individuals that are directly and indirectly affected by substance misuse, working with the local community to improve the health, wellbeing and functioning of Kingston residents, irrespective of circumstance.
Location
The role is based at our Kingston hub in Surbiton Health Centre, KT6 6EZ, but may involve travel to external meetings and to other Via locations as needed.
This is a permanent, full-time position, working 37.5 hours per week.
To see the generous range of benefits we offer at Via including 30 days annual leave for all new starters, our health and wellbeing initiatives, financial perks and development opportunities – visit our Benefits Package
For an informal discussion about the role, contact Lucy Cammock, Data Manager, via or 07561105764.
The closing date for applications is Wednesday 11th February 2026 at midnight.
The interviews will take place week commencing 16th February 2026.
We accept applications via using our short application form, and your CV. For guidance on how to complete the application visit. Please submit your application as soon as possible as we may close adverts at any time if we receive a sufficient number of applications.
Via welcomes enquiries from everyone, and we value diversity in our workplace. Our commitment to promoting diversity and developing a workplace environment where all staff are treated with dignity and respect is central to our recruitment process.
We’re a Disability Confident Employer and are committed to the employment and career development of disabled people. We offer an interview to disabled people who meet the minimum criteria for our jobs, please confirm in the personal statement part of our application form that you are applying under this scheme.
Appointment to all our posts are subject to satisfactory completion of our safeguarding checks including DBS and we follow safer recruiting principles.