Client Booking & Sales Advisor – Private Dental Clinic
Dental by Design – Hammersmith, London (On-site)
£30,000 basic + commission (OTE £35,000+)
Turn Enquiries Into Booked Consultations in a Premium Clinic Environment
Dental by Design is a modern, high-end private dental clinic based in Hammersmith. We are looking for a confident, well-presented Client Booking & Sales Advisor to manage inbound enquiries and convert them into booked consultations.
This is a front-facing, client-contact role where professionalism, warmth, and commercial awareness are essential. You will be the first point of contact for prospective patients considering high-value treatments, so confidence and communication matter.
This role suits someone who enjoys B2C environments, understands the importance of targets, and wants a stable, professional setting rather than a call-centre or hard-sales environment.
The Role
You will manage warm inbound enquiries only and guide prospective patients through the booking process.
Key responsibilities:
* Handling inbound enquiries via phone, email, and online forms
* Building quick rapport and putting patients at ease
* Confidently guiding conversations toward booked consultations
* Following up enquiries consistently to maximise conversion
* Managing a high volume of leads while maintaining a premium, personal approach
* Updating CRM systems accurately with clear notes
* Working closely with reception and clinical teams
* Representing the clinic in a polished, professional manner at all times
Who This Role Is For
This role is ideal for someone with experience in:
* High-end retail or luxury customer environments
* Beauty, aesthetics, clinics, or private healthcare
* Reservations, booking, or appointment-based roles
* Customer-facing roles with targets or KPIs
You may also have some exposure to sales or commercial environments, but this is not a B2B sales or recruitment role.
We are looking for someone who:
* Is confident and comfortable on the phone
* Enjoys working with clients and guiding decisions
* Understands the importance of conversion and follow-up
* Is professional, presentable, and client-focused
* Is reliable and happy working to booking targets
* Is comfortable working Saturdays (common in retail and clinics)
No dental experience required – full training provided.
Important to Know
* This is not a call-centre role
* This is not cold calling
* This is not a B2B or recruitment position
This is a B2C, client-focused role in a premium clinical environment.
Working Hours
* Monday to Saturday
* One weekday off in lieu when working Saturdays
* Standard clinic hours (no late evenings)
Salary & Package
* £30,000 basic salary
* Commission structure in place
* Realistic OTE £35,000+
* Warm inbound leads only
Why Join Dental by Design?
* High-quality inbound enquiries
* Professional, well-presented working environment
* Structured training and clear expectations
* Stable, long-term opportunity
* Excellent Hammersmith location
* Opportunity to grow within a private clinic setting