Job overview
This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust. If you are not currently working within The Shrewsbury and Telford Hospital NHS Trust, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.
The postholder's main responsibilities are to staff the busy, main telephone line and email inbox, accurately taking messages for other staff members and answering non-clinical queries as appropriate. Most of the calls received will be from fertility patients. In between calls the job holder will be required to locate and file notes, file paperwork, help prepare clinics, book appointments and assist with general administration tasks as required.
Please note this job requires participation in a bank holiday working rota (doesn\'t normally include the Christmas period bank holidays).
Main duties of the job
* To assist members of the fertility team with administrative duties.
* Staff the main telephone line to assist patients and other callers with enquiries, recording calls on a database and accurately taking messages for other staff members.
* Resolving simple queries that are of a non-clinical nature
* Locating and filing notes
* Monitoring the generic email box and forwarding emails to teams/staff members as appropriate.
* Assisting in the preparation of notes for clinics
* Cover for receptionist in times of absence
* Attendance and input at team and admin meetings
* Maintain the highest levels of patient confidentiality and to act at all times within the guidelines of professional bodies and the Human Fertilisation and Embryology Authority.
Working for our organisation
Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.
We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.
Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.
If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!
Shropshire and Mid Wales Fertility Centre is based off site in a bespoke, modern facility at Severn Fields Health Village in Shrewsbury. We are a multidisciplinary team of around 50 dedicated staff who pride ourselves in offering supportive, patient centred fertility investigations and treatment. Our patients come from across Shropshire and Wales for both NHS and self funded fertility treatment.
Detailed job description and main responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
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