Overview
TalkLife City Of Bristol, England, United Kingdom
Customer Success Manager
TalkLife is a platform that builds online communities and safe spaces for people to share how they feel and navigate life’s ups and downs. Our student-specific peer support community, TalkCampus, serves students from over 300 universities and colleges worldwide, providing support from other students.
We are growing and seeking a new team member to join our customer success team to deliver exceptional service to wellbeing teams that trust us with their students. This is an office-based role in Bristol with some early-morning calls in Australian time zones due to the global nature of the role.
Responsibilities
* Support across a global portfolio of universities and colleges, delivering an outstanding client experience.
* Support clients from launch and beyond, finding creative ways to engage and add value.
* Maintain regular contact via email, video, and face-to-face meetings tailored to each client’s needs.
Qualifications & Skills
* 2-3+ years of experience in a Customer Success role.
* Experience with CRM systems and/or strong attention to detail and quality. Maintaining excellent systems is paramount for customer success.
* Strong written and verbal communication skills; ability to build relationships with teams around the world.
* High level of organization; ability to manage workload, take initiative, and be responsive to client needs.
* Experience in the wellbeing sector or education sector is highly desirable; understanding of the Australian education system is a plus.
What we offer
* Currently trialling a 4-day week (paid for 5).
* 26 days holiday + bank holidays.
* EAP including counselling support and helpline.
* Private GP.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Industries
* Wellness and Fitness Services
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