Location: M4/M40/M1
Job Overview
Client Service Manager required, our client is a well‑known and respected HVAC contractor with the majority of their accounts operating within the commercial sector including restaurants, hotels and leisure centres, but also clients operating sites within healthcare, industrial or education settings. They have a nationwide presence, with regional offices throughout the UK supporting over 130 employees, generating a turnover in excess of £20M. They offer installation, service, maintenance, fault finding and repair on a range of HVAC equipment, predominately air conditioning, chillers, AHU's, ventilation and commercial heating. Our client's business is set up as an Employee-Owned Trust, effectively making all employees collective owners of the business. The benefit of operating this way is that you, as an employee, genuinely have a say in the company's management and can be involved in decision‑making processes and, as the company generates profits, these will be distributed to employees. It aims to provide a long‑term view of business success where employees have a vested interest in the company's performance and longevity.
Responsibilities
* Responsible and accountable for a P&L of approximately £1.3M.
* Efficiently manage the service and maintenance contract and operations throughout the patch ensuring client satisfaction is achieved.
* Oversee and manage a team of mobile engineers driving service quality standards and productivity of the engineers.
* Ensure continuous improvements and maintain and grow client relationships to ensure contract extensions and remedial works whilst keeping tabs on the profit and loss monitoring top and bottom‑line figures and cost control.
* Supervise and plan work for a team of engineers.
Qualifications
* Proven service management or operations management experience leading and planning work for a team of engineers.
* HVAC technical background with knowledge of heating, cooling, wet systems and plant rooms.
* Confident leading technical conversations with clients discussing systems as well as service and maintenance works, schedules and remedial works.
* Proven client facing / customer service skills with experience of service and maintenance contract framework and negotiations.
* Drive for continuous professional development, progression and increasing responsibilities.
* Confident with P&L, budget and cost control etc.
Salary & Benefits
* Basic Salary £58,000 - £65,000 DOE (date of experience).
* Car allowance - £500pm.
* Annual bonus targeted on net profit, service, compliance & engineer development.
* Employee‑owned trust profit sharing scheme, increases with time served.
* Pension.
* Any further package details to be discussed at interview stage.
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