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IT Support Technician Apprentice
Apply From: 01/08/2025
Learning Provider
Delivered by LIFETIME TRAINING GROUP LIMITED
Employer
Contamac
Vacancy Description
Daily roles and responsibilities include but are not limited to:
* Provide technical support to internal staff through various communication channels
* Establish and diagnose ICT problems/faults using troubleshooting tools and methodology
* Document or escalate ICT tasks to ensure a clear audit trail and issue progression
* Communicate with stakeholders at all levels, guiding them through resolving issues or setting up systems, and managing expectations
* Handle helpdesk duties such as dealing with internal customers in person, via calls, emails, and messaging tools
* Manage helpdesk tickets and escalate issues appropriately to 1st, 2nd, or 3rd line engineers or other technical specialists
* Engage in guided self-learning to stay updated with technological developments and enhance skills
* Assist with IT administration tasks
Key Details
Vacancy Title
IT Support Technician Apprentice
Employer Description
Contamac is the world's largest manufacturer of contact and intraocular lens materials, leading in the development of polymers and biocompatible materials for medical applications. We supply materials used by our customers to produce contact and intraocular lenses.
Vacancy Location
Carlton House CB11 3AU
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000334556
Key Dates
* Apply From: 01/08/2025
* Closing Date For Applications: 2025-09-11 11:59:59
* Possible Start Date: 2025-09-17 12:00:00
Training
Maths and English Functional Skills. Information communication technology Apprenticeship Level 3.
Learning Provider
LIFETIME TRAINING GROUP LIMITED
Skills Required
Team Working, Organisation Skills
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