Why Wincanton?
1. Retail Discounts – supermarket, fashion, tech, days out, food and drink, home, cinema, travel, sports, music and games, books, health and beauty, leisure, Enterprise rentals
2. Extensive training opportunities with funded accredited courses
3. Friends and Family Apprenticeships – Not only can you learn and develop new skills, your friends and family can enrol on accredited courses too!
4. Cycle 2 Work Scheme
5. Healthcare Cash plan
6. Dental Cash plan
7. Pension Accident Insurance
8. Payroll Giving
9. Eye Care Vouchers
10. Online GP Access
11. Hospital Plan
12. Death in Service Benefit
13. Retirement Courses
14. 50% discount on RAC cover
15. Discounted Gym Memberships
16. Extended Employee Assistance Programme including free financial and legal advice
Day to Day
• Motivate and manage a team of MTOs to achieve, and where possible exceed, all performance objectives
• Effectively manage resources to achieve KPI’s (quality, service, absence).
• Recording performance reports, making recommendations for improvements
• Ensure a proactive approach to Health & Safety via risk assessment and by ensuring that warehouse team members comply with Health and Safety policies
• Where necessary, support disciplinary and grievance meetings ensuring adherence to company disciplinary and grievance policies
• Ensure the following areas are performed efficiently and achieve set KPIs - goods in, packing, kitting, goods out, loading and unloading
• Ensure all product is handled correctly to avoid damages
• To ensure that all the staff are fully trained in line with the Internal Training requirements
• Monitor performance, timekeeping, attendance, overtime and sickness levels of individual colleagues and action as per procedures
• Be committed to continuous development in line with operational needs, constantly striving for increased efficiency, productivity and growth
• Ensure two way communication with team members is maintained on all matters relating to their involvement in Company business
• Record all relevant data during briefings for follow up purposes
• Provide a responsive and professional service to customers
• Carry out Personal Development Reviews (PDRs) to agreed schedule
• Monitor and action all customers IT reports
• Flexibility to react to unexpected situations and provide proactive solutions
• Strive to support and learn all areas of the business
• Maintain stock accuracy/integrity to contractual level and target continuous improvement in accuracy levels
• Act as key holder for designated site(s) as required
• Operate within the Wincanton values – Excellence, Integrity, Passion, Proactivity, Togetherness and Trust
• Attending customer meetings to fully understand their business and how we directly affect them
• Updating and maintaining of all Processes & Work Instructions.
• Managing and authorising staff leave ensuring full team availability
• Support with Customer Non Conformance investigations and reporting back to Operations Manager / SHEQ Manager as applicable
• Deputise for the Team Manager or other Team Leaders as required
Competencies
· Able to provide and understand the need for a high standard of customer service
· A proactive, flexible and "can do" attitude to resolve issues and challenges
· The individual needs to be able to demonstrate attention to detail and an accurate and precise way of working
· PC literate and numerate with good communication skills, including a minimum of a basic understanding of Microsoft Office as required
· Demonstrate good team motivation and communication skills
· Flexibility is required regarding shift patterns
· Possess a positive attitude and the ability to suggest methods of improvement and be actively involved in improvement techniques
· Ability to use IT Systems in accordance with training provided
· Good use of Six Sigma and Lean techniques
· Attention to detail required to assume quality checking/quality control
· Ability to train others to a high standard
· Compliance with manual handling procedures
· Good Track record of high levels of attendance
Wincanton’s Commitment
Our people are our most important asset and as such we are continuously expanding our capability programs to provide you with opportunities to build and extend your professional, functional, and management skills. Your development through coaching is our priority. Continuous learning takes place through a broad variety of opportunities and types of engagements. Access to the latest technological innovations in the logistics and supply chain industry, as well as Wincanton’s deep knowledge and expertise in our field, constitute a superb platform for your professional development.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.