Ready for a Challenge?
Welcome to Just Eat Takeaway.com, a leading global online delivery platform where we empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery, and convenience partners across the globe.
About This Role
We are on the lookout for a Senior Data Analyst to join our Global Customer Service Data Team. In this high-impact role, you will leverage data to empower stakeholders, shape strategic decisions, and drive meaningful improvements in customer service operations.
This position requires a blend of detail-oriented precision and strategic vision. You will ensure data quality and reliability while keeping an eye on the bigger picture, aligning your work with our long-term goals. Your ability to communicate complex insights effectively to both technical and non-technical stakeholders will be crucial in driving alignment.
With deep expertise in analytics, customer behavior, and industry best practices, you will identify opportunities to optimize processes, implement automation, and introduce advanced analytics solutions.
Location: Hybrid - 3 days a week from our London or Sunderland office & 2 days working from home
Key Responsibilities
* Analyze large datasets, transforming raw data into actionable insights to help teams make smarter, data-driven decisions.
* Design and deliver dashboards, reports, and presentations that clearly communicate complex data insights, empowering leadership and stakeholders to take meaningful actions.
* Own the end-to-end reporting process, ensuring timely and accurate delivery of high-impact outputs that drive operational and strategic improvements.
* Collaborate with engineering and product teams to align goals, close knowledge gaps, and ensure consistent, reliable data across markets.
* Explore new technologies and trends in analytics, bringing fresh ideas and innovative approaches to elevate team performance and business impact.
What Will You Bring to the Team?
* Proven experience in a data analytics role, preferably in dynamic, fast-paced environments.
* Strong proficiency in SQL and a proven ability to work with complex data structures. Hands-on experience with data visualization tools (e.g., Tableau, Looker).
* Exceptional communication skills, with the ability to distill complex data into clear, actionable insights for senior stakeholders.
* Strong stakeholder management skills, focusing on defining project scopes, aligning expectations, and delivering high-quality outputs with accountability and precision.
* A proactive, self-driven mindset with a natural curiosity to explore data, identify opportunities, and independently lead projects from start to finish.
* Experience in Customer Service or e-commerce environments is a strong advantage, particularly if coupled with a focus on operational efficiency or customer experience.
At JET, This Is How We Play
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Being the best at what we do isn’t just about delivering on our strategy; it's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.
At the heart of the JET Customer League are our values and behaviors. They guide every interaction, every decision, and every innovation. These are the actions we need to perform consistently and brilliantly to surpass the competition and earn our customers’ loyalty, again and again.
Fun, fast-paced, and supportive, the JET culture is about movement, growth, helping one another to succeed, and celebrating wins. By truly living our values and embodying our behaviors, we’re building a customer-first culture that enables us to stay one step ahead of the competition.
Inclusion, Diversity & Belonging
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colorful selves to work every day.
What Else Are We Delivering?
Want to know more about our JETers, culture, or company? Explore our platform where you can find people's stories, blogs, podcasts, and more JET journeys.
Are You Ready to Join the Team? Apply Now!