We are seeking a skilled and reliable IT Support Technician for a leading IT service provider based in Bristol. You will join our Hub and Field Services team and be responsible for providing high-quality hardware support, asset management, and service delivery across a central hub and associated spoke locations, ensuring service levels are consistently met. Key Responsibilities * Manage and progress support tickets assigned to the Hub and surrounding sites, ensuring timely updates and effective call management in line with contractual service levels. * Oversee Hub stock and asset management, including scanning equipment in and out of locations. * Manage the secure and compliant disposal of IT equipment in accordance with contractual requirements. * Triage and carry out hardware repairs on in-warranty equipment, coordinating with vendors for parts replacement and returns. * Replenish equipment lockers where required. * Identify and escalate potential service issues or improvement opportunities to the Team Leader. * Adhere to all agreed processes and procedures, including site regulations and internal operational standards. Essential Requirements * Must hold current SC Clearance or be eligible to obtain it. * Willingness to participate in an out-of-hours rota and standby cover. * Full, clean UK driving licence. * Minimum of 2 years’ experience in a PC field service or workshop environm...