JOB SUMMARY:Brokerage Officer
Brokerage Officer To provide a responsive and high quality brokerage service that enables individuals Support Plans to be implemented in a way that is person centred and achieves best possible value for money.
Brokerage Officer To provide an urgent duty brokerage service, ensuring support is brokered in a timely way to meet urgent need, including hospital discharge.
Brokerage Officer To carry out all duties in a flexible manner, according to an agreed rota pattern. Cover to be provided as and when mutually agreed. This may involve some evenings, weekends and occasional public holidays in order to meet service requirements.
This service acts as the link between care managers and care providers, working alongside care management and commissioning teams to fulfil the support plans of service users.Operating with external domiciliary care services, extending to include nursing and residential care and other community based services.
To manage and provide on-going capacity building support to Brokerage Officers and to Brokerage Assistant Officers so that the team provides a responsive, consistent and high quality brokerage service that meets the requirements of individuals and delivers value for money for the Directorate.
Implementation key projects that are relevant to brokerage and leading the policy, procedure, knowledge and expertise in those areas.
1. Understands the strengths and weaknesses of the social care market in the Borough, in the context of Personalisation and Transformation, and how to develop capability and capacity in this market.
2. Understands the commissioning requirements of the NHS
locally when operating in a Lead Commissioning capacity and effectively manages contracts on their behalf.
3. Has a clear understanding and knowledge of the abilities and role of the 3 rd sector, and of its ability to provide
against service specifications.
4. Is aware of market trends and behaviours, and shows knowledge of and acts where required on current gaps in the market to provide customers with an increased choice of solutions and suppliers.
5. Works with practitioner colleagues through the support planning and brokerage process to spread best practice, and encourage innovation.
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