Become a part of our amazing team in Bristol!
Your Role
As a Customer Care Specialist, you will play a key role in delivering exceptional service by engaging directly with customers, solving problems proactively, and collaborating closely with sales and operational teams to ensure seamless execution. Your mission is to create a positive customer experience every time, while maintaining high standards through effective communication, documentation, and continuous improvement.
Your Responsibilities
* Be part of a team within the Customer Care Location (CCL) responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow-up, interaction with our sales colleagues, and ensuring that our Operational Care Centres (OCCs) have all necessary information (including systematic information) to execute on our customer’s behalf.
* Ensure that our customers' experience is positive each time they engage with Kuehne + Nagel, and investigate any deviations from the expected service levels.
* Oversee timely task execution within the team and report issues to the Customer Care Manager.
* Coach new colleagues and support the team Manager as needed.
* Serve as the first point of escalation for customer and operational queries.
* Work closely with Sales to ensure smooth onboarding of new customers.
Your Skills and Experiences
* Experience in customer care, ideally in a logistics environment.
* Strong customer service and problem-solving skills.
* Excellent organizational and interpersonal skills.
* Ability to work independently and as part of a team.
* Good time management skills with the ability to prioritize and meet deadlines.
* Adaptability to change and proficiency with new technologies.
Good Reasons to Join
If you wish to become a valued member of our team, we offer rewards for your commitment and expertise. Benefits include participation in the Kuehne+Nagel pension plan, Route 2 Rewards scheme with discounts and recognition, and an employee assistance programme providing 24/7 GP, legal, financial advice, and mental health support. We are a Gold Covenant employer, supporting service leavers and their skills.
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