Job description:
Deputy Care Manager
Location: Cardiff & Newport
Reporting to: Registered Manager
Why Join Us?
At Right at Home Cardiff & Newport, we believe in delivering care that makes a real difference. You’ll be part of a supportive, passionate team where your ideas and leadership are valued. If you’re a Senior, Field Care Supervisor, or Coordinator, this is a brilliant opportunity to take the next step in your career and progress into care management. If you’re ready to grow and develop with us, we’d love to hear from you.
About the Role:
We’re looking for a motivated and passionate Deputy Care Manager to support our high-quality care service across Cardiff & Newport. You’ll work closely with the Registered Manager to deliver outstanding care, lead and support our team, and ensure full compliance with CIW and commissioning standards.
Key Responsibilities:
* Support the day-to-day delivery of care services across Cardiff & Newport
* Ensure compliance with Right at Home, CIW, and other local/national standards
* Provide leadership and support to office staff
* Oversee quality assurance and work closely with the Compliance Officer
* Promote person-centred care and implement care plans effectively
* Take part in Manager on-call duties
* Support and oversee Care Coordinators and rota management
* Provide admin support to the Registered Manager
* Step into the Registered Manager role when needed
* Support recruitment and interviews
* Monitor and manage team performance against KPIs
* Understand and work within the brokerage system
Essential Requirements:
* Minimum 12 months in a senior care/support role
* Working towards or completed QCF Level 5 in Leadership and Management
* Excellent knowledge of Cardiff and surrounding areas
* Full UK/EU driving licence and access to a vehicle
* Strong IT, organisational, and time management skills
* Experience with CSIW regulations and domiciliary care standards
* Ability to undertake personal care if required
* Team player who can also work independently
What We’re Looking For:
* Calm, confident, and motivated
* Positive outlook with a passion for care
* Enthusiastic, professional, and adaptable
* Strong communication (written and verbal)
* Excellent multitasking and prioritisation skills
* Able to challenge working practices constructively
* Commercial awareness and understanding of the bigger picture
We take great pride in developing our team. If successful, you will have access to an outstanding support network to allow you to grow and reach your full potential.
Right at Home is an equal opportunities employer and we are determined to ensure that no job applicant receives less favourable treatment on the grounds of personal or protected characteristics.
Perks & Benefits
* Competitive Pay and Mileage
Competitive hourly rates plus mileage and additional benefits.
* Training and Support
With fun and interactive employee training, regular 1-1 support and access to a real career pathway... the sky's the limit!
* Feel Valued and Appreciated
We know that our CareGivers are the face of the company, so we ensure that we value our team – supporting them and helping them develop as well as recognising the amazing work they do!