Overview
The main goal of this role is to work closely with a dedicated Account Manager to assist with the day-to-day management of designated key corporate customer accounts to ensure all customer needs are dealt with in a professional, efficient and cost-effective manner whilst always achieving total customer satisfaction.
Responsibilities
* Take responsibility for the day-to-day management of the key customers including intelligent decision making
* Work closely with several Account Directors to manage day to day client expectations
* Pro-active management of outstanding jobs - order, service and callouts
* Build professional business relationships with designated customer including courtesy communication
* Management of visit reports and quotations
* Resolution of customer disputes including liaison with other areas of the business as necessary
* Preparation and submission of weekly/monthly/annually KPI information
* Organisation and prioritise of own workload
* Working Hours: 37.5 hours per week | Mon to Fri 9.00am-5.00pm | Office Based
Qualifications
* A natural communicator, with an ability to build rapport with our customers and your colleagues
* Solution focused - Strive to understand and resolve potential issues whilst working to SLA's/Deadlines
* Solid IT literacy - Including strong, demonstratable Excel skills, you will be responsible for producing reports
* Prioritise workloads & multitask effectively - You'll be working with a number of customers at any one time
About the employer and culture
Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things!
Benefits
* SALARY: Up to £27,000 per annum
* 25 days holiday, plus bank holidays
* Free Onsite Parking
* Cycle to Work Scheme
* Online GP Appointments
* Employee Referral Scheme (£1000)
* Company Pension Scheme
* Life Assurance (4 x Basic Salary)
* Free Mortgage Advice
* Employee Scholarship Scheme
* A Central Benefits Platform offering a wide variety discounts
* Health & Wellbeing Resources
* Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence
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