Description
The level 1 People Assistant provides essential administrative and customer‑focused support to DACB. This role is typically the first point of contact for colleague queries and supports day‑to‑day people processes, ensuring accuracy, confidentiality, and a positive colleague experience.
The People Support team is well-established and there are opportunities to work on projects, process improvements and to continuously develop.
Key Responsibilities
Firm wide:
* Understands DAC Beachcroft is an international firm. Works with awareness of this structure to operate as one team/brand.
* Actively operates in the best interests of the firm at all times internally and externally.
* Operates in a regulated environment, effectively managing risk and compliance issues including data security.
* Works in partnership with others to manage and mitigate commercial risk.
Main Responsibilities:
* Act as the first point of contact for People queries via email, phone or ticketing system.
* Collaborate as part of a team of People Assistants, using the systems in place to manage and respond to enquiries raised by colleagues and managers within the firm.
* Assist with the onboarding of new starters including completion of new starter paperwork and required proof of right to work documentation. Collating new starter information, signed contracts and ensuring all colleague information is received in a timely manner.
* Support with all aspects of the colleague lifecycle and processing changes.
* Generate People team correspondence to support People processes.
* Undertake administrative activity in support of core People processes e.g. induction, recruitment, training, probation, maternity, leaver processes.
* Ensure that People systems are updated and executed accurately in time for monthly payroll
* Accurate maintenance of electronic People files in line with data protection requirements.
* Maintaining absence (holiday, sickness, unpaid leave) providing reports when required, escalating issues as appropriate.
* Escalate complex or sensitive queries/task to level 2 Senior People Assistants.
* Develop long-lasting working relationships with the Centres of Excellence and HRBPs
* Accurate and timely processing of requests in accordance with agreed SLAs.
* Proactively identify and contribute to enhancements to processes in order to improve team efficiency.
* Handling confidential information in line with the firms data security protocols.
* Supporting the wider People team with ad hoc project work and cyclical activities.
* Communicate effectively with the business to provide a professional and high quality service provision.
Skills, Knowledge and Expertise
* Previous People/Recruitment/L&D administration experience is desirable, ideally within a service delivery and team environment
* A client service-focused approach with an excellent eye for detail and a concern for quality and accuracy
* Experience in delivering outstanding customer service
* Good written and verbal communication skills
* Team oriented and collaborative with a flexible, can do attitude
* The ability to multitask and prioritise a full workload under pressure and the capability to work on own initiative
* Must have excellent IT literacy skills, particularly in Microsoft packages including Outlook, Excel and Word
* Experience of operational People/Recruitment/L&D systems is desirable
* CIPD qualified, or working towards qualification desirable
We are happy to talk flexible working with our Flex Forward scheme. We would encourage you to talk to us about our approach to flexible working during the hiring process if you would like to explore this further.
Note for Recruitment Agencies
DAC Beachcroft manages all vacancies via our in-house recruitment teams, prioritising direct sourcing and referrals. When external support is required, roles are released to selected agencies on our Preferred Supplier List (PSL).
Speculative CVs sent to any DAC Beachcroft employee without prior instruction from our recruitment teams (LLP and CSG) will not be accepted, and no fees will be payable.
For PSL queries, please contact: recruitment@dacbeachcroft.com or csgrecruitment@dacbeachcroft.com
We are a leading international legal business with over 3,000 colleagues and a diverse range of capabilities. We are market leaders in insurance, health and real estate but with a full-service offering, including growing Financial Services and Tech capabilities. We represent a wide range of clients – from household names to government departments and NHS bodies. We act for nearly all of the top-20 UK and global insurers, we're market leaders in the provision of strategic, commercial and regulatory advice to providers and commissioners in the health sector, and in real estate we advise all of the UK’s top-five housebuilders.
We are a fast-growing international business with offices around the globe. In addition to our 11 UK offices, we also have offices in Bogota, Buenos Aires, Dublin, Lima, Los Angeles, Hong Kong, Madrid, Mexico City, Milan, New York, Paris, Rome, Santiago de Chile, and Singapore plus a representative office in Miami and broad network of affiliations across the globe.
At DAC Beachcroft we are committed to and recognise the importance of equity, diversity and inclusion across the board, including and beyond the protected characteristics. We take decisions based solely on merit. We value, welcome and seek out people with different backgrounds and life experiences, perspectives, beliefs, ways of thinking and identities.