Overview
The Abingdon Surgery is committed to delivering professional, personalised, and high-quality healthcare services.
We are seeking an experienced and enthusiastic administrator to join our support team and help improve the efficiency and quality of our practice. The Lead Admin Assistant will play a pivotal role in ensuring the smooth running of clinical administration, meeting our contractual obligations, and supporting innovation and improvement across a range of admin processes and projects. This role requires a high level of organisation, attention to detail, and strong interpersonal skills.
Note that this role is not open to applicants unless they have full ongoing right to work in the UK. We are not a Visa sponsoring organisation.
Key Responsibilities
* Clinical Administration & Compliance
o Ensure compliance with GP contractual obligations (QoF, IIF, LES/DES).
o Monitor performance metrics and support business optimisation using Ardens tools.
o Prepare audits, data reports, and claims for enhanced services and targets.
o Collaborate with the lead admin team to support seasonal and project-based activities.
* Team Support & Training
o Assist with documenting administrative processes and delivering staff training.
o Maintain and update clinical templates and protocols, providing technical support to colleagues.
* Data Quality Management
o Oversee data accuracy and coding in patient records.
o Conduct audits and ensure compliance with data protection and information governance standards.
o Support the Business Manager with data sharing agreements and impact assessments.
* Process Improvement & Innovation
o Lead quarterly workflow review meetings.
o Drive service improvements and support health campaigns and change initiatives.
o Identify opportunities for data quality and patient care improvements.
* Stakeholder Engagement
o Liaise with internal teams and external stakeholders including PCSE, PCN, NHS(E), and local authorities.
o Serve as a subject matter expert and primary contact for external service providers.
Details
Details
Date posted: 30 September 2025
Pay scheme: Other
Salary: £15 an hour
Contract: Permanent
Working pattern: Part-time, Flexible
Reference number: A0699-25-0017
Job locations: 65 Stert Street, Abingdon, Oxfordshire, OX14 3LB
Additional Responsibilities
* Attend team meetings and contribute to the practice’s strategic goals.
* Act as a point of contact during absences of senior admin staff.
* Support the practice’s compliance with CQC standards and other regulatory requirements.
Skills & Experience Required
* Strong knowledge of GP contractual frameworks (QoF, IIF, LES/DES).
* Proficiency in clinical coding, audits, and data analysis.
* Ability to extract, manipulate and simplify complex data sets for interpretation by colleagues.
* Excellent organisational and interpersonal skills with attention to detail.
* Experience in training and supporting staff in clinical administration processes.
* Familiarity with information governance, GDPR, and CQC standards.
Scope of Role
The Lead Admin Assistant will work closely with the Administration Manager, Practice Manager, Operations Manager and clinical teams to maintain high standards of care and practice efficiency. You will deputise for the second lead admin assistant to build knowledge across all aspects of the lead admin role. The role requires flexibility, adaptability, and a commitment to the surgery’s vision and values. Support the Business Manager as required.
Key Relationships
* Internal: GPs, nurses, admin team, Practice Manager, Business Manager, Admin Manager, Patient Services Manager, Lead Admin.
* External: Patients, PCSE, Ardens, NHS(E), solicitors, coroner’s office, PCN Partners.
Notes
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a DBS disclosure.
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