Job Introduction
We have a fantastic new opportunity available right now to join our Ford Warrington team! Our Aftersales department are currently on the lookout for a new Workshop Controller!
If you are:
1. Someone who has a passion for delivering an excellent customer experience?
2. An experienced Workshop Controller looking for a new challenge OR an experienced Technician looking to step up?
3. Someone who has a right first time attitude?
Then you may be the person we're looking for!
Have you heard about our benefits?
When you join Pentagon, from Day 1 you'll have access to a comprehensive benefits package including:
4. 31 days holiday per year (including Bank Holidays) that will increase with length of service.
5. Recommend a Friend Scheme.
6. Discounted days out with family and friends.
7. Retail discounts saving £££'s on shopping and dining out.
8. Fully funded, Nationally Recognised Qualifications.
9. Manufacturer specific training.
10. Salary Finance.
11. 24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.
12. Team member Pension Scheme contributions.
13. Friends & family Customer Referral Payments
14. Discounts on products and services that we provide for family and friends.
We pride ourselves on offering exceptional training and development opportunities along with realistic career paths for each member of our Team.
What Will You Be Doing?
Responsibilities of the role include;
15. Overseeing the team of Technicians; organising Technicians’ workloads & daily Workshop tasks.
16. Actively promoting productivity and high standards of quality of work.
17. Liaising with customers
18. Ensuring the highest level of efficiency and understanding of customer requirements.
19. Ensuring set deadlines are met.
20. Effectively communicating with other dealership departments
21. Complying with company and Brand standards
22. Being accurate and precise with all administration.
23. To work in a manner that maximises departmental profits.
The working hours for this position are Monday to Friday, 08:00am – 17:30pm plus Saturday mornings on a rota. 1 in 3
Who Are We Looking for?
The ideal candidate will:
24. Have previous Aftersales experience
25. Display effective supervisory skills
26. Show excellent communication & organisational skills
27. Demonstrate a flexible approach to business needs
28. Have a willingness to learn and develop
29. Be motivated by targets and look to exceed them
30. Have an ability to demonstrate effective time management.
31. Strong coaching skills
32. Possess a great team player mentality
33. Have a full UK, driving licence
Why Choose us?
At Pentagon, we believe that diversity and inclusion are fundamental to our success.We are committed to fostering a workplace where every individual is valued, respected, and empowered to contribute their unique perspectives and talents.Our values are chosen and driven by our colleagues, incorporating, trust, respect, integrity and communication, to create and maintain a positive, collaborative culture.Our vision, is that we believe that by embracing the perspectives and talents of every individual, we can drive meaningful change and create a more inclusive automotive industry for generations to come.
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