Service Manager Location: Banbury, Oxfordshire The Role Our client is seeking an experienced Service Manager to lead their Service Operations Team. Reporting to the Managing Director, you will be responsible for the day-to-day management of their Field Engineering Team and office-based Service Coordinators. This is an excellent opportunity for someone who thrives on improving processes, developing people and driving operational efficiency. Key Responsibilities Leadership and People Management * Line manage and develop a team of 16 field-based Service Engineers * Oversee and support 4 Service Coordinators who handle customer communications, job booking and invoicing * Conduct regular performance reviews, one-to-ones and team meetings * Handle employee relations matters including absence management, disciplinaries and grievances * Identify training needs and support professional development across the team Operations and Process Improvement * Review and streamline service processes to improve efficiency and customer satisfaction * Monitor and manage engineer workloads, ensuring optimal scheduling and resource allocation * Analyse service data and KPIs to identify trends and drive continuous improvement * Ensure service level agreements are met for both direct customers and distribution partners * Manage escalated technical and customer service issues Quality and Compliance * Maintain high standards of service quality and technical accuracy * Ensure compliance with health and safety requirements for field operations * Work with the team to maintain accurate records and documentation About You Essential * Proven experience managing field-based or mobile engineering teams * Strong people management skills with experience of performance management and employee relations * Track record of process improvement and operational efficiency gains * Excellent organisational and prioritisation skills * Strong communication skills, both written and verbal * Proficient with IT systems and comfortable working with service management software Desirable * Experience in the automotive industry * Technical background in electronics, calibration or diagnostic equipment * Experience working with distribution partner relationships What Our Client Offers * Salary: £38,000 - £42,000 per annum, depending on experience * Annual leave: 25 days plus bank holidays * Working hours: Monday to Thursday 08:30 - 17:00, Friday 08:30 - 16:30 * Office-based role in Banbury with a friendly, supportive team * Opportunity to make a real impact on a growing business