Service Manager Location: Banbury, Oxfordshire The Role Our client is seeking an experienced Service Manager to lead their Service Operations Team. Reporting to the Managing Director, you will be responsible for the day-to-day management of their Field Engineering Team and office-based Service Coordinators. This is an excellent opportunity for someone who thrives on improving processes, developing people and driving operational efficiency. Key Responsibilities Leadership and People Management * Line manage and develop a team of 16 field-based Service Engineers * Oversee and support 4 Service Coordinators who handle customer communications, job booking and invoicing * Conduct regular performance reviews, one-to-ones and team meetings * Handle employee relations matters including absence management, disciplinaries and grievances * Identify training needs and support professional development across the team Operations and Process Improvement * Review and streamline service processes to improve efficiency and customer satisfaction * Monitor and manage engineer workloads, ensuring optimal scheduling and resource allocation * Analyse service data and KPIs to identify trends and drive continuous improvement * Ensure service level agreements are met for both direct customers and distribution partners * Manage escalated technical and customer service issues Quality and Compliance * M...