We’re Centrick — residential property experts with a clear mission: to make lives better, every day. Since 2005, we’ve grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions. With our headquarters in central Birmingham and teams across the UK, we’re powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities. What you’ll be doing No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply. Proactively manage rent arrears and take early action to prevent debt escalation Liaise with residents, offer guidance on payments and welfare support, and signpost where appropriate Serve Section 8 and Section 21 notices where required Work closely with solicitors to prepare and support legal action, including eviction processes Attend court hearings and accompany bailiffs to properties as needed Monitor Universal Credit claims and housing benefit payments Accurately update records, financial reports, and arrears tracking systems Balance firm recovery action with a resident-first approach that seeks long-term solutions What you need to succeed Previous experience in income recovery or tenancy enforcement, ideally across social, leasehold and residential Strong knowledge of Universal Credit processes and housing-related benefits would be beneficial Confidence in serving legal notices and managing court processes Compassionate communicator who can remain calm and professional under pressure Experience liaising with vulnerable tenants and supporting them towards successful outcomes Confident using housing systems and pulling financial data to monitor progress Why join us? Time to Recharge: 25 days’ holiday plus bank holidays Future Security: Enhanced pension scheme based on role Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally Mental Health Support: 24/7 mental health services Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way Giving Back: One volunteer day annually to support a charity or cause close to your heart Benefit Platform: One online platform for all benefits and recognition At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.