IT Technician - 1st & 2nd Line SupportCamberley
Salary: £26,777 - £28,686
Benefits: Generous Pension, 34 Days Holiday, Ongoing Training & Development, Recognition Policies, Staff Discount Platform, Free On-Site Parking, Occupational Sick Pay, Family-Friendly Policies, Work-Life Balance
Role Overview
Do you have exposure to offering IT support to educational establishments, either directly or through an MSP? Are you looking for a role where you can continue developing your technical skills within a collaborative and well‑resourced organisation? This school trust is a forward‑thinking organisation that embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports students and staff alike. In this role, you'll provide first and second line IT support, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll work closely with the IT Lead and support teams to deliver high‑quality technical support, troubleshoot issues, maintain hardware and software, and assist with projects that enhance IT infrastructure.
Key Responsibilities
* Respond to service desk tickets within agreed timeframes
* Support installation, configuration, commissioning, and maintenance of IT systems and software
* Monitor and maintain hardware in good working order, performing basic repairs as needed
* Assist in troubleshooting and resolving IT issues to ensure minimal disruption
* Support the implementation of IT projects and initiatives
* Promote safe and secure IT use and contribute to safeguarding compliance
Qualifications & Skills
* Experience in IT support, providing first or second line support
* Exposure to supporting educational establishments, either directly or through an MSP
* Strong technical knowledge and problem‑solving ability
* Professional, proactive, and collaborative approach
* Confident working independently and as part of a team
* Eager to learn, develop, and progress technically
* Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence
We are an equal opportunities company and welcome applications from all suitable candidates.
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