Celkom is a family owned and run transport company going through a period of growth requiring an experienced customer service person to join our team.
Role Description
This is a full-time, on-site role for a Customer Service Administrator, based in York.
The Customer Service Administrator will oversee daily customer interactions, handle inquiries, resolve issues, and see all tasks through to resolution.
The role includes providing timely support, maintaining effective communication with clients, managing customer expectations and completing tasks in line with internal and external SLAs.
The selected candidate will collaborate with team members to uphold the company’s service standards and ensure seamless service operations.
Ideal role for someone who can balance multiple tasks at any given time in an environment which can be high pressure.
Qualifications
* Proven skills in Customer Support, and Customer Service
* A track record of improving processes and attention to details in an admin role.
* Strong Communication skills both written and verbal.
* Ability to work in a dynamic on-site environment with a degree of flexibility.
* Proficiency with administrative tools and systems such as databases and online portals.
* Prior experience in the transportation or logistics industry is advantageous
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