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Director of Customer Services - Housing, Worcester
Client:
New Street Consulting Group (NSCG)
Location:
Worcester, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
3
Posted:
10.06.2025
Expiry Date:
25.07.2025
Job Description:
Phoenix Community Housing, a not-for-profit housing association based in South London, employs approximately 260 staff and owns and manages around 7,800 homes. They are recruiting a Director of Customer Services, reporting to the Chief Executive. The successful candidate should have experience developing and delivering high-quality, cohesive housing, neighbourhoods, and resident management services. The role will have strategic responsibility for services including customer contact, complaints, housing management, estates, income, homeownership, financial wellbeing, and resident involvement.
Phoenix was the first resident-led housing association in London and received the top C1 consumer rating following a regulatory inspection in June 2024, reflecting its commitment to quality and resident involvement. The Director will lead continuous improvement initiatives, leveraging new technologies and resident feedback.
They seek an authentic, approachable, and collaborative leader with experience managing a sizable team (around 120 staff) who can bring innovation, focus, and energy.
This is an exciting opportunity to join a resident-led, community-focused housing association with a strong track record of service excellence.
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