Job Description
Elite Fire Solutions Ltd is a growing company specialising in the installation, service and maintenance of fire protection products within the construction industry. Based in Basildon. As part of our expansion, we are looking to recruit a Client Coordinator/Administrator that will be a key member of the team, providing a seamless and excellent service to our clients.
Duties and key responsibilities:
* Working alongside the Project Manager to arrange diaries for up to 20 staff members and subcontractors and planning our work
* Contacting residents to book in work in their homes
* Ensuring installers have all required information to attend and complete works by sending out daily planners and booking information
* Liaising daily with our clients on bookings
* Uploading photos onto our client's portal as evidence of work
* Monitor job progression and KPI's and escalate or deal with any delays or issues immediately to the Project Manager or Operations Manager
* Chase installers/supervisors for required paperwork and photos
* Rearrange diaries where there are installer absences, issues with materials, etc.
* Ensure procedures are followed for our accreditation and report to compliance any issues
* Ad hoc administration duties
* Answering the phones
* Covering other administrative roles for holiday/sickness/during busy periods
Skills and experience:
* Ability to cope with a fast-paced environment and be forward thinking
* Highly organised and have excellent attention to detail
* Proficient in Microsoft Office
* Experience in the following software would be a huge advantage: simPRO, Bolster, OneServe, although training can be provided
* Have a professional telephone manner
* Excellent at communicating with clients and other staff members
* Minimum of 2 years' experience in an admin role and previous experience within the construction industry would be an advantage
* Be able to work with a team and individually and take responsibility for their own tasks/tole
Job Type: Full time
Salary: £26,000 to £28,000 depending on experience
Schedule: Monday to Friday, 9am-5pm
Location: Fully office based, SS14 3BL
Benefits: Casual dress, company events, company pension
Job Types: Full-time, Permanent
Pay: £26,000.00-£28,000.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
Experience:
* Construction: 2 years (preferred)
* Administrative: 2 years (preferred)
Work Location: In person