Overview
One Stop • 432 Stenson Road, Sunny hill • Apply by 28-Sep-2025
We're looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store's appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
One Stop is committed to making everyday life easier for our customers. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We are passionate about creating a welcoming environment for both our customers and our colleagues and we are always looking for enthusiastic individuals to join our growing team.
Flexible Working
We know life looks different for each of us. We welcome chats about flexible working and will discuss how we can support you during the application process.
One Stop Benefits
We value our colleagues as much as our customers and offer a wide range of benefits. To explore the full list of colleague benefits, please review the Careers Page.
*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share values, the benefits we offer may differ from those available at Tesco.*
Community Involvement
We are proud to support local charities and groups and partner with national organisations. Over the past decade we have raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need. Our colleagues participate in activities such as climbing mountains, running marathons, or organising local raffles to support causes they care about.
Diversity & Inclusion
We are an inclusive workplace that celebrates diverse backgrounds, perspectives, and experiences. We offer reasonable adjustments throughout the recruitment process to support applicants and are a Disability Confident Leader (Level 3).
We have six colleague networks: Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women. For more information, please review the networks on the Careers Page.
*One Stop reserves the right to withdraw the vacancy before the closing date if a suitable applicant is found earlier. We encourage you to submit your application as soon as you can.*
Responsibilities
* Know our customers and serve them with passion and pride, delivering great service.
* Encourage customers to provide feedback through the "have your say" survey.
* Work across all areas of the store including online, tills, replenishment, vending and stock routines to meet customer needs.
* Apply training to ensure we work safely and effectively.
* Take part in seasonal, community and charity events to create a welcoming atmosphere.
* Understand store performance and the part you play to help deliver profit.
* Represent the store values, make everyone feel welcome, and follow policies.
* Clock in and out at the start and end of shifts to ensure accurate pay.
* Maintain safety by following security procedures and wearing available safety equipment.
* Follow the think 25 policy when serving age-restricted products.
* Respond quickly to assistance calls or interventions on self-service checkouts and explain actions to customers.
* Keep work areas clean, tidy and organized; keep aisles clear.
* May be responsible for running the shift in the absence of the Shift Leader and Store Manager.
* Follow all training to keep yourself, others and the store safe and compliant.
* If a Post Office Local exists in-store, duties may include day-to-day post office operations and related background checks (a pass is required to proceed).
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