Job Description
Hospitality Manager
Location: Major Retail & Leisure Destination – Manchester
Salary: Up to £50,000
Type: Full-time & Permanent
Hours: Includes 1 in 4 weekends (duty management)
The Opportunity…
A leading property management organisation is seeking a passionate, hands-on, and experienced Hospitality Manager to lead and innovate across cleaning &customer operations at one of the UK’s premier retail and leisure destinations. This is a rare opportunity to step into a high-impact leadership role, overseeing 4 experienced Team Managers and 110+ cleaning professionals. Your mission: elevate service standards, modernise practices, and drive meaningful change.
What You’ll Be Doing…
* Leading day-to-day operations of environmental services across the business
* Influencing the guest experience through sensory innovation and creative thinking
* Managing 4 Team Managers (2 day, 2 night)
* Driving innovation, operational efficiency, and cleanliness standards
* Reviewing and improving cleaning schedules, equipment use, and waste processes
* Coaching and developing your team with feedback and succession planning
* Collaborating with internal departments and external stakeholders
* Owning key KPIs around quality, performance, and customer satisfaction
* Supporting cultural change with a “people-first” approach
About You…
Must-have experience:
* Proven experience managing large teams in cleaning, facilities, or other service-led environments
* A track record of creative thinking and driving improvements in customer experience
* Solid knowledge of cleaning systems, operations, and equipment
* Inspirational leadership skills – able to motivate and engage established teams
* Strong communication skills and the ability to drive positive stakeholder relationships
* Commercially minded, process-focused, and solution-oriented
Desirable:
* Background in high-footfall environments (e.g. retail, leisure, hospitality)
* IOSH/NEBOSH or willingness to gain certification
* Experience in unionised environments or working with performance frameworks
Why Join?
* Impact from day one – play a pivotal role at a flagship UK destination
* Career growth – with opportunities across a national portfolio
* Be a change-maker – join a forward-thinking leadership team
* Team-focused culture – collaborative, transparent, and purpose-led