Here are CitySuites, we are looking for a friendly, proactive, and professional person to join our Concierge team. If you are passionate about hospitality and dedicated to delivering exceptional service to our residents and guests, we would love to hear from you!
Born on the site of the once iconic Manchester Exchange railway station, CitySuites I and CitySuites II Aparthotels embody the very spirit of the city, standing tall as a testament to the forward-thinking essence of Manchester. Our 5* apartments are a sanctuary amidst the chaos, allowing our guests to navigate the city with ease.
Along our journey, weve immensely proud to have launched Embankment Kitchen, our modern seasonal restaurant and bar, as well as Embankment Café Co., offering artisan coffees and freshly made cakes and sandwiches. Our sophisticated meeting and event spaces have grown too, hosting everything from board meetings to launch parties, and even wedding receptions.
Were made up of brilliant people, who care deeply, have a passion for their craft, an obsession for the best, and an altogether extraordinary spirit. We love this space, and we work hard to make sure our residents love it as much as we do. Were proud to be a part of the CitySuites story.
As a Concierge, you will provide a personalised service to residents and guests, ensuring that their needs are met with exceptional attention to detail and professionalism.
A Concierge is an essential part of the hospitality or service industry, providing invaluable assistance to guests and ensuring their experience is memorable and stress-free. The role demands a high level of customer service, professionalism, and a passion for helping others.
Key Responsibilities:
Guest Services:
o Greet guests in a friendly and professional manner, providing a welcoming atmosphere.
o Handle guest requests, inquiries, and complaints with efficiency and courtesy.
Local Knowledge and Recommendations:
o Provide guests with recommendations for restaurants, activities, sightseeing, and shopping based on individual preferences.
o Stay updated on local events, attractions, and services to ensure guests have the best options.
Communication and Coordination:
o Maintain effective communication with guests to ensure satisfaction during their stay or visit.
Problem Resolution:
o Address and resolve guest complaints or issues in a timely and professional manner.
o Anticipate and proactively address potential concerns to ensure a seamless experience.
Competencies and Skills:
Pro-active with a hands-on approach.
Passion for the hospitality industry.
Ability to manage work ensuring that tasks assigned are delivered.
Ability to find creative solutions, offering recommendations.
Personal integrity, with the ability to work in an environment that demands excellence.
Strong communication and listening skills.
Ability to work collaboratively at all levels within the department.
An open and positive personality.
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