This range is provided by Insight Select. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Base pay range details are provided by Insight Select. The applicable pay will be determined by your skills and experience.
Overview
Guest Services Manager – Crannock. This maternity cover contract runs until mid-May 2026. Join a prestigious retail and leisure destination to lead a dynamic, guest-focused team in a fast-paced environment.
The Role
* Champion service excellence across the centre and resolve guest issues promptly
* Manage, train, and motivate a guest-facing team to exceed expectations
* Deliver against KPIs including guest satisfaction scores, gift card sales, and commercial opportunities
* Ensure guest-facing areas are presented to the highest standard
* Manage budgets and ensure operational compliance
* Analyse performance data to identify areas for improvement
About You
* Passionate about creating outstanding guest experiences
* Experienced in managing guest-focused teams in hospitality, retail, or leisure environments (luxury hotels, events, airlines or similar)
* Skilled in building strong relationships with guests, stakeholders, and team members
* Confident producing reports, managing budgets, and forecasting activity
* A natural leader with a positive, can-do attitude and the ability to manage rotas in a fast-paced setting
Benefits
* 25 days holiday per annum
* Company pension contribution of 9% into a Self-Invested Personal Pension Plan (SIPP)
* Private Medical Insurance & Cashplan (individual cover)
* Critical Illness Insurance
* Income Protection Insurance
* Life Assurance
* Discretionary bonus scheme (up to 20% of salary)
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Customer Service
Industries
* Retail and Hospitality
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