Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
Our Customer Service Dispute Resolution Representatives provide fulfillment of regulatory Data Subject Access requests and/or Erasures and/or Complaints. Demonstrating ownership and accountability for delivering excellent consumer outcomes with a focus on first time resolution and a determination to pursue root cause. To deal with all enquiries and concerns relating to SARS & complaints raised by clients and consumers. Must have excellent listening skills, as well as both oral and written communication skills.
What You Will Do
* Co-ordinate and respond to Subject Access requests (SARs) within timescales.
* Deal with all enquiries and concerns relating to SARS raised.
* Liaise with teams/departments in order to process SAR requests.
* Prepare appropriate and well written correspondence.
* Be able to constantly re-prioritise with fluctuating volumes of work and be resilient in difficult and/or sensitive situations involving conflict, bereavement and challenge.
* Communicate, advise and guide on SARs matters with senior management and clinical staff.
* Liaise with external organisations as required.
* Excellent interpersonal communication and diplomacy skills.
* Frequent communication with a wide range of staff and external contacts, both verbal and written.
What experience you need
* Experience working in a regulatory role in complaints and Data Subject access requests.
* Knowledge of GDPR regulations.
* Strong time management and prioritisation skills.
* Strong attention to detail and accuracy.
* A positive and enthusiastic attitude with a genuine desire to help others.
* Excellent communication and interpersonal skills.
What Could Set You Apart
* Any previous experience in a regulatory role within financial services.
* Basic understanding of financial services concepts.
* An understanding of GDPR regulations.
Salary: £24,000 + benefits
The Perks of being a Equifax Employee?
We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!
We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Primary Location: GBR-Leeds-6-Wellington GBR-Nottingham
Function: Function - Customer Service
Schedule: Full time
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