The Millennium Hotel Glasgow is seeking an experienced Night Manager who will be responsible for the smooth operation of the hotel during the night to ensure high standards of guest satisfaction.
Key Responsibilities
* Receiving a hand‑over from the Duty Manager and ensuring that all aspects of night service are dealt with in an efficient and effective manner, under your supervision.
* Providing a warm welcome to guests on arrival at check‑in and dealing with guest enquiries and resolving queries effectively.
* Ensuring that guest billing is accurate on check‑out and payment is received on departure complying with hotel procedures.
* Ensuring the night audit function is completed accurately and on a timely basis.
* Ensuring all entrances to the hotel and car park are locked at an appropriate time and full night security measures are followed for the safety of staff and guests. This includes all hotel emergency/fire evacuation procedures complying with Health & Safety requirements.
* Communicating effectively with the Front Office Manager and the wider hotel team.
Qualifications
* Hotel experience.
* Night audit experience.
* Management or supervisory experience.
* Excellent customer service skills.
* Experience of using a Front Office Management system, e.g., Opera.
* Local area knowledge.
* Ability to work on a rota basis, including weekends, with a 4 on 4 off shift pattern.
Benefits
* Cash Health Plan cover option.
* Career development pathways and regular salary reviews.
* Employee discounted accommodation and F&B discounts worldwide.
* Life Assurance, where applicable.
* Apprenticeship, placement and training opportunities.
* Meals provided on duty.
* Social events, wellbeing and team activities.
* Uniform.
* Length‑of‑service related holiday scheme.
* Recommend a friend scheme, where eligible.
* Real opportunities to develop and gain promotion within the industry.
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Salary up to £29,308.28
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