About the role
Please note that the advertised salary for this position is subject to the pending / national pay award. The final salary will be adjusted accordingly once this has been agreed.
Join a team that makes a real difference every day. We’re looking for someone friendly, motivated and committed to excellent customer service to support customersand libraries across Ceredigion.
Key Responsibilities
1. First point of contact for face-to-face customer enquiries.
2. Support library duties including issuing, returning and shelving stock.
3. Validate documents (DBS, Blue Badges, certificates, ID).
4. Manage challenging interactions and resolve complaints.
5. Handle payments and accurately reconcile daily takings.
6. Maintain accurate records on CRM and the LMS.
7. Represent the Council in a professional, supportive manner.
Requirements
8. GCSEs including English/Welsh and Maths or relevant experience.
9. Welsh & English skills.
10. Customer service experience.
11. Positive, flexible attitude and commitment to learning.
Why work for Team Ceredigion?
12. Flexible working where possible.
13. Excellent training and development.
14. Generous leave and Local Government pension.
15. Staff wellbeing support and discounts.
16. Inclusive culture that values bilingualism.
Job Description and Person Specification
Team Ceredigion Information Pack
For further information please contact: Joy Lake –
Note: We reserve the right to extend the application closing date.
What we offer
Work-life balance
Lifestyle savings scheme
Generous employer pension scheme
Cycle to work scheme
Learning and development
Where you'll work
Customer Contact & ICT
Our service has a range of responsibilities from providing advice and support to the residents of Ceredigion to providing corporate support via our ICT, reception and mailroom teams. Our service is responsible for the following functions:
17. Civil Registration: Birth, deaths and marriages.
18. Corporate Customer Services: Blue badge; Contact centre; Mailroom and scanning; Receptions.
19. ICT and Information Management: Archives and modern records; ICT support; Infrastructure and security; Project and application support; Reprographics, Technical support, Software development.
20. Library Services
Aberaeron Aberaeron is a picture perfect harbour town and is one of Ceredigion's best loved holiday destinations with fashionable places to stay and eat.