Customer Support / Sales Administrator
NG6, Bulwell
GBP24,400 per annum
Full time, Permanent - 8,30am - 5:00pm
Are you an experienced administrator with a talent for building strong customer relationships? Join our client in Bulwell as a Customer Support Administrator, where you'll manage key administrative tasks and ensure customer satisfaction. If you're organised, detail-oriented and thrive in a fast-paced environment, we d love to hear from you!
Responsibilities:
* Accurately process customer orders, ensuring timely delivery and adherence to customer requirements.
* Serve as the first point of contact for customer technical enquiries, providing professional assistance and escalating issues when necessary.
* Prepare and issue customer quotations, follow up on proposals and track progress on pending deals.
* Support the sales team by managing calendars, scheduling meetings and coordinating sales activities.
* Maintain and update customer information and project details in the CRM system, ensuring accurate and up-to-date records.
* Generate sales reports and provide insights to assist with forecasting and performance reviews.
* Liaise with manufacturers, suppliers and internal teams to coordinate projects from initiation to completion.
* Prepare and manage all relevant documentation, including contracts, invoices and delivery schedules.
* Maintain proactive communication with customers, ensuring they are informed and satisfied throughout the sales process.
Requirements:
* Proven experience in an administrative role.
* Proficiency in using SAGE software is highly desirable.
* Excellent organisational skills with a keen eye for detail.
* Strong interpersonal and communication skills, with the ability to engage effectively with clients and colleagues.
* Ability to manage multiple tasks simultaneously and prioritise workload efficiently.
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