Salary: £40,000 - 40,000 per year Requirements: Solid background in VoIP / Unified Communications (cloud or on-premise IP PBX, SIP, DECT, IP phones) Knowledge of broadband and WAN technologies (e.g. DSL, LTE), routers, and firewalls Familiarity with network switching, VLANs, and VPNs Confidence with technical analysis (SIP traces, PCAPs, logs, etc.) Experience in a distributor, Managed Service Provider (MSP), Value-Added Reseller (VAR), or vendor support role Ability to present clearly and comfortably in front of an audience Responsibilities: Work closely with the internal sales team, vendors, and channel partners to design, support, and promote effective UC and networking solutions Deliver product demonstrations and assist with technical aspects of sales pitches Support webinars, open days, and industry events with solution-focused technical input Identify and suggest upsell opportunities based on customer needs Deliver technical product and certification training to partners and internal staff Assist in the creation of training materials and technical content Plan and run technical workshops and webinars (virtual and in-person) Promote upcoming training sessions in collaboration with the marketing and sales teams Act as a technical liaison for key UC vendors and manufacturers Maintain up-to-date knowledge and certifications across the vendor portfolio Attend vendor briefings and contribute to product lifecycle planning Provide 2nd-line technical support to partners on UC, networking, and security solutions Troubleshoot issues via logs, remote sessions, and lab testing Escalate to vendors where required and contribute to internal knowledge base articles Technologies: Cloud Support Marketing Network Security More: We are an established and growing technology distributor based in Reading, specializing in IP-based communications, networking, and security solutions. Our experienced technical team is seeking a Technical Consultant for a customer-facing role that focuses on Unified Communications (UC), pre-sales support, and technical enablement for channel partners. We supply a broad portfolio of UC, wireless, broadband, and security solutions to MSPs, resellers, system integrators, and ISPs across the UK. With strong vendor relationships and a reputation for value-added services, this is a unique opportunity to leverage your technical expertise and make a real impact in our organization. last updated 4 week of 2026