London, United Kingdom | Posted on 22/05/2026
* Salary Competitive, depending on experience
* City London
* Province City of London
* Country United Kingdom
* Postal Code EC2
About Us
With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with 'Wagestream', and a dedicated manager, we are industry leading employers.
With hundreds of accredited online training options through our own Anchor Academy, you will be given the opportunity to progress your career in a way that suits you.
Apply today and become part of Team Anchor, we are excited to be a part of your journey.
Job Description
Job Role: Regional Operations Manager
Working Hours: 40 hours per week –flexible to meet the needs of the business
Salary: Competitive, depending on experience
Location: Field-based, covering Central &Greater London
Reporting to: Operations Director
Overview
An exciting opportunity has arisen to join AnchorGroup Services as a Regional Operations Manager, overseeing security, cleaning,and soft services operations across a portfolio of sites throughout London andsurrounding regions.
Further to new contract wins and with an excitingpipeline over the medium term, this is a fantastic opportunity to join agrowing organisation where you will play a key role in driving operationalexcellence, client satisfaction, and commercial performance.
You will be responsible for leading a team of SiteManagers, Supervisors, and frontline colleagues, ensuring high-quality servicedelivery across retail, corporate, hospitality, and mixed-use environments.Reporting to the Operations Director, you will act as a senior ambassador forthe business, fostering strong client relationships and delivering continuousimprovement across all contracts.
A full UK driving licence and flexibility totravel across the region is essential.
Main Responsibilities:
* Provide strategic, operational, and commercialleadership across multiple security and cleaning contracts.
* Oversee delivery of all soft services includingsecurity guarding, CCTV, control rooms, cleaning, housekeeping, and conciergeservices.
* Ensure high standards of service delivery alignedwith SLAs, KPIs, and client expectations.
* Lead contract performance through audits,reporting, and continuous improvement initiatives.
* Manage incidents, escalations, and businesscontinuity across all sites.
* Ensure compliance with all relevant legislationincluding Health & Safety, SIA regulations, GDPR, and COSHH.
* Develop and maintain risk assessments, assignmentinstructions, and governance frameworks.
* Take ownership of regional P&L performance,managing budgets, labour costs, and contract profitability.
* Support contract renewals, bids, and mobilisationof new business opportunities.
* Build and maintain strong relationships withclients, stakeholders, landlords, and managing agents.
* Act as the escalation point for key client issuesand lead KPI and performance review meetings.
* Lead, coach, and develop high-performing teamsacross multiple locations.
* Ensureeffective recruitment, onboarding, training and succession planning inpartnership with our Recruitment Team.
* Manageperformance, disciplinaries, and employee relations in partnership with HR.
* Ensure effective workforce planning, rostering,and service resilience across all sites.
* Produce and review operational reports, KPIdashboards, and compliance documentation.
Requirements
* Proven experience managing large, multi-siteoperations within security and/or cleaning sectors.
* Experience within retail, commercial, or mixed-useenvironments is highly desirable.
* Strong leadership and people management skillswith the ability to motivate and develop teams.
* Proven ability to manage budgets and P&Lperformance in a commercial environment.
* Excellent communication and stakeholder engagementskills.
* Strong problem-solving ability with a proactiveand solutions-focused mindset.
* In-depth knowledge of compliance, including SIAstandards, Health & Safety, and cleaning regulations (COSHH).
* Proficiency in Microsoft 365 (Outlook, Word,Excel, PowerPoint) and workforce systems such as Timegate, Zoho, and PartnerSystem.
* Experience in recruitment, disciplinary processes,appraisals, and risk management.
* Minimum 5+ years’ management experience in arelevant sector.
* Full UK driving licence and willingness to travel.
* Eligible to work in the UK with a full 5-yearcheckable employment history.
* Laptop and mobile phone
* 25 days holiday per annum + 8 bank holidays
* Access to a range of nationally recognised coursesto support career development via the Anchor Academy
* Auto Enrolment Pension
* Stream – access to pay as you earn it
* Cycle to Work Scheme available
* Free Employee Assistance Programme 24/7 includingcounselling support
* Hospital Saturday Fund
* Reward and Recognition awards
What’s Next?
If you think you have what it takes, APPLY NOW and we’ll be in touch.
Other companies may call this role: RegionalOperations Manager, Area Manager, Service Delivery Manager, Facilities Manager,Soft Services Manager, Operations Manager, Multi-Site Manager, Security &Cleaning Manager, Portfolio Manager, Client Services Manager, Regional Manager
Within commuting distance of: London, Greater London,Croydon, Watford, Slough, Reading, St Albans, Enfield, Romford, Ilford,Wembley, Uxbridge, Kingston upon Thames, Maidstone, Guildford, Luton,Chelmsford
Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
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