Tech Support Engineer
Location: Glasgow (primarily office-based; hybrid considered
My client, a leading organisation in the UK retail sector, is seeking six Technology Support Engineers to join their Information Technology Operations team. You will be contributing to the M&S Service Desk project, supporting a wide range of business-critical systems.
Key Responsibilities:
* Resolve incidents and problems across multiple system components to ensure operational stability.
* Create and implement Requests for Change (RFCs).
* Maintain and update knowledge base articles to support efficient troubleshooting.
* Act as a subject matter expert and work independently on technical issues.
* Participate actively in team discussions and contribute to problem-solving.
* Build and maintain strong relationships with vendors for effective issue resolution.
* Identify potential issues proactively and implement preventive measures.
* Document processes and procedures to support team knowledge sharing.
* Support onboarding and mentoring of new team members.
Required Skills:
* Advanced proficiency in Active Directory.
* Strong experience in customer technical support.
* Solid understanding of incident and problem management.
* Proven IT troubleshooting capabilities.
This is an excellent opportunity to join a collaborative team environment and gain exposure to a high-profile project within a dynamic IT operations setting.