Reception Manager
What's in it for you?
Weekly Pay
Team meal whilst on shift prepared by our chefs
Soho Friends Membership
50% Team discount on Food & Drink, 7 days a week
Team Room Rates; Any Bedroom, Any House, $100 a night
Health Cash Plan (option to add children)
Dental Plan (option to add children)
Birthday Day Off
Discount on Cowshed products and Soho Home (up to 50%)
Free Counselling Sessions
Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
Continuous training to develop yourself personally and professionally
Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
Babington House...
Situated in a Grade II-listed manor built in 1705, Babington House is surrounded by 18 acres of English countryside in the heart of Somerset. Just 30 minutes from Bath, it's the ultimate countryside escape for rest, relaxation and seasonal dining. With 33 bedrooms spread across Babington's historic buildings, Cabins and Lodges, the club features a formal dining space in the Orangery, serving a unique menu centred around seasonal and local produce. There's also a cricket pitch and tennis courts, indoor and outdoor swimming pool, a gym and original Cowshed Spa.
The Role...
At Soho House the Reception Manager is responsible for welcoming, directing or signing in all members and guests to the property. As a Reception Manager, you will be responsible for the overall management of club reception and all related departments, such as hosts, member relations and cloakroom whilst also supporting the management team as needed
Main Duties...
Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.
Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.
Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).
Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.
Assist guests by checking/ retrieving their coats and/or items they left.
Build relationships with members and guests and communicate and red flags and positive feedback to management.
Influence a fun and positive atmosphere by being approachable and professional.
Assist management with new hires by training Soho Standards and steps of service expected daily.
Performs other duties as required to support the running of the house
What we are looking for...
Up to 3-5 years' experience running a busy reception or similar environment in a management capacity
Excellent interpersonal skills and ability to build relationships (internal and external)
Strong attention to details
Excellent customer service
Fluent in English
Organised and reliable
Ability to work and maximize relationships within a diverse team
Computer literacy within Opera, Micros and Adaco advantageous
Expected working hours for a Reception Manager:
Varying shift times across the seven days, to include working evenings, weekends, opens & closes
Average hours 32-45 hours per week
Travel: Approx. 30 minutes from Bath, 50 minutes from Bristol & 10 mins from Frome (No local transport from Frome)
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