The role
is accountable for strengthening PwC’s market position in Finance Managed Services, expanding managed service capabilities, and ensuring high-quality, technology-enabled delivery that meets evolving client needs. The Managing Director will work closely with Consulting, Operate and Markets leadership to shape integrated solutions, unlock cross-firm opportunities and build a resilient, scalable operating platform.
Key Responsibilities
· Provide strategic, commercial and operational leadership for PwC’s Finance Managed Services business. Leading origination and qualification of large, complex FMS opportunities.
· Lead end-to-end operational performance across Finance Managed Services client engagements, ensuring high-quality delivery, consistency, efficiency and continuous improvement.
· Drive profitable growth through expansion of the managed services footprint, development of new markets and deeper penetration of existing client accounts.
· Own commercial performance/growth, including responsibility for achieving c.£10m annual sales targets and c.£5m gross revenue across Finance Managed Services and related offerings.
· Strengthen PwC’s market position by developing differentiated value propositions, enhancing thought leadership and building trusted C-suite client relationships.
· Collaborate with Partners, Managing Directors and teams across Consulting and Operate to shape integrated solutions and unlock cross-firm and cross-sector opportunities.
· Embed standardisation, automation, AI-enabled delivery and data-led insight to improve productivity, reduce cost and enhance operational efficiency.
· Ensure strong governance, risk management, quality controls and compliance across multi-million-pound delivery portfolios within a matrix management environment.
· Build and sustain a culture of continuous improvement, innovation and operational excellence across multidisciplinary delivery teams.
The skills and experience we’re looking for
· Proven senior leadership experience in building and scaling Finance Managed Services or comparable managed service offerings.
· Strong commercial acumen, including ownership of multi-million-pound sales and revenue targets and accountability for profitable growth.
· Deep expertise in end-to-end finance operations and managed service delivery, with the ability to drive consistency, efficiency and quality at scale.
· Ability to develop and articulate compelling value propositions and establish trusted-advisor relationships with senior client stakeholders, including C-suite executives.
· Strong collaboration and influencing skills, with experience working across Consulting, Operate and Markets within a matrix organisation.
· Experience embedding technology-enabled delivery models, including automation, AI, analytics and standardised processes, to improve productivity and outcomes.
· Demonstrated capability in governance, risk management and quality control across large-scale, complex delivery portfolios.
· Leadership capability to inspire teams, drive change and embed a culture of continuous improvement and innovation.