Location
Widnes
Salary & Hours
£13.58 per hour, Saturday – Tuesday.
Eligibility
Candidate must have 5 years trackable working history in the UK.
Responsibilities
* Creating a visible, welcoming and reassuring presence within store
* Supporting customers and colleagues professionally and confidently
* Responding appropriately to incidents, theft and security concerns
* Helping de‑escalate challenging situations calmly and respectfully
* Working collaboratively with store teams as part of the wider M&S environment
* Delivering high standards of professionalism, communication and customer service at all times
Qualifications
* Strong communication and people skills
* Professionalism and emotional intelligence
* Confidence and sound judgement
* A calm and positive approach under pressure
* A genuine desire to help customers and colleagues
* Pride in delivering high standards every day
Benefits
* Competitive pay, guaranteed 40+ hours per week
* 20% colleague discount, plus complimentary beverages and snacks during your shift
* Full training and ongoing development, including company‑funded SIA licence renewal
* Access to industry‑leading customer service and retail security programmes
* Career progression opportunities across Mitie and the wider retail security operation
* Employee recognition and reward schemes that celebrate great performance
* Wide range of Mitie benefits, discounts and wellbeing support, including Share Incentive Plan, Save As You Earn Scheme, Cycle to Work Scheme, Life Assurance and Childcare Voucher Scheme
* Opportunity to work as part of one of the UK's most recognisable retail brands
EEO Statement
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.
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