CAM Refrigeration & Air Conditioning Ltd is a family business, working nationally on a range of HVAC and refrigeration projects across a varied client base of contractors and end users. We are looking for an experienced Service Co-ordinator to take a key role in our close knit team service department to help providing a focused service to all our clients and contract delivery. The successful candidate will be responsible for providing exceptional customer service, have the ability to adapt to a fast paced work environment and proactively work with the whole team ensuring smooth operations whilst contributing to business and its successful growth
Qualifications or Required Experience
* Industry knowledge or experience of working for in a similar role.
* Experience using Joblogic or similar field service software.
* Fully competent in all aspects of Microsoft Office and other work related IT applications.
* Effective time management and organisational skills.
* Excellent telephone manner.
Key responsibilities will include but are not limited to:
* Managing help desk traffic, acting as the first point of contact for client and supplier enquiries via phone, email and Joblogic portal
* Coordinate and assign tasks to the engineering team and sub-contractors for planned/reactive maintenance and installations
* Track the progress of works ensuring system workflows are updated and completed
* Monitor and manage task status, checking all reports and required documentation is completed
* Work with engineers to ensure effective scheduling and optimum first fix targets are achieved through stock parts management
* Raise PO's, order parts and follow up delivery status to move job through workflow
* Complete and submit RAMS (Risk Assessment Method Statements) for works required
* Process subcontractor paperwork and approve subcontractor purchase invoices
* Monitor, compile and upgrade quote requests
* Ensure parts, asset and Refcom registers are complete and updated in accordance with regulatory requirements
* To provide administration support to the Commercial Director
* To provide a high level of customer service to the customer
* To work collaboratively within the whole team to achieve shared objectives
* Carry out additional duties when required
Remote admin/telephone cover required some evenings and weekends.
Permanent role; salary negotiable dependent on skills, experience and contracted hours; 21 days holiday plus bank holidays.
CAM Refrigeration & Air Conditioning Ltd is committed to equality in the workplace and is an equal opportunity employer.
Job Type: Full-time
Pay: £25,000.00-£30,000.00 per year
Benefits:
* Casual dress
* Company pension
* On-site parking
Application question(s):
* Do you have experience of Joblogic or a similar field service application?
* What refrigeration & air conditioning industry experience do you have?
Work Location: In person
Reference ID: SCO2025
Expected start date: 27/10/2025