Company Description
When we founded Benugo we had a vision of not just creating superb, natural food but of giving London something that was a real experience. This vision is still true today. The Benugo brand stretches from our own award‑winning high street stores to cafes and restaurants within some of the world’s best‑loved public spaces and visitor attractions.
We are incredibly proud to be growing our partnership with John Lewis to deliver a new brand for their in‑store restaurants in 32 of the retailer's stores. This is an exciting time to reimagine the offering with fresh, quality ingredients which are thoughtfully sourced and rooted in local suppliers.
Job Description
Are you a visionary hospitality leader ready to shape an iconic partnership at the highest level? We are seeking an exceptional General Manager to lead the catering and hospitality strategy for a prestigious, high‑profile collaboration that will set new standards for excellence, innovation, and guest experience.
You will be responsible for leading, managing, developing and implementing growth strategies. Your duties will include (but are not limited to):
* Leading the location’s business performance, delivering company forecast and yearly targets.
* Analyzing and driving profitable sales while constantly improving standards.
* Organizing marketing activities, such as promotional events and discount schemes.
* Offering clear directions and briefings to the team.
* Providing effective feedback on performance through structured reviews.
* Recruiting the best team members for the location.
* Building and maintaining a solid and professional relationship with John Lewis.
* Ensuring effective communication and engagement with John Lewis.
* Regularly monitoring customer feedback and producing a suitable action plan based on the results.
* Ensuring the location achieves a minimum score of 90 % on European Safety Bureau and 5* scores on EHO visits.
* Ensuring the location meets statutory and company requirements of Health & Safety, Food Safety and Environmental legislation and procedures.
Qualifications
* Minimum of 3 years’ experience within a similar retail role.
* Barista experience (advantageous).
* Strong leadership and communication skills.
* Positive can‑do attitude.
* Ability to prioritise multiple tasks in a fast‑paced, multi‑faced, creative environment while working well under pressure.
* Highly developed attention to detail and record keeping.
* Passion for hospitality and delivering a great guest experience.
* Great team player.
* Leads by example and takes initiative.
* Ability to adapt to challenges and opportunities with a solution‑based perspective.
Additional Information
* Meal on shift.
* Endless tea and coffee on shift.
* Enrolment into the WSH pension scheme.
* Up to 33 days annual leave (plus an extra day for your birthday off).
* Enhanced maternity, paternity and family‑friendly leave with length of service.
* Access to everyday discounts and communication portal.
* Employee Assistance Programme and qualified Mental Health First Aiders.
* Cycle to Work scheme.
* Opportunity to develop and further your career in an exciting company.
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