Professional Services within Fortinet is an integral part of the support and services organization. As a result, the Consultant will collaborate effectively with peers to drive customer success. The Consultant is a member of the Telco practice team, which is focused on the telecommunications market.
The Professional Services Consultant works with clients and partners remotely and/or onsite on engagements of high complexity. The consultant can demonstrate his/her ability to participate in customer success from the pre-sales/scoping phase to project closure.
He/she focuses on design as well as implementation aspects of project delivery, such as requirements analysis & design, firewall and enhanced security products implementation and optimization, with all related documentation.
The position requires a team player with excellent written and verbal communication skills who follows a structured approach for designing and implementing Telco security solutions. The consultant mentors team members and shares experience and knowledge every day.
The successful candidate will have a vast experience of the telecommunication environment working in professional services, consulting, design or implementation roles.
As a member of the Telco practice team, the Consultant main focus would be in a wider Telco security market, which includes, but is not limited to:
1. Mobile network signaling security – e.g. GTP, PFCP, SBA
2. Mobile network RAN network security – e.g. RAN Security Gateway
3. Carrier grade NAT solutions – e.g. NAT44, NAT64
4. Improved monetization – Gi firewall services and Security
5. Telco applications, API security, SecOps
6. Virtualization and Orchestration
This role requires in-office presence following local country guidelines. Remote work is considered if there is no local Fortinet office available.
Responsibilities:
7. Perform deployment, configuration, testing, and troubleshooting of Fortinet security solutions in the customer environment. Work closely with the project management team to ensure successful completion of projects.
8. Develops and improves project related documents with any required technical architecture diagrams. These documents might include High-Level Design, Low-Level Design, Migration Plan, Test Plan, Methods of Procedures, Network Implementation Plan, As-Built guide, etc..
9. Delivers knowledge transfer sessions for customer's staff on the relevant Fortinet security solutions
10. Plays a driving role in scoping meetings and helps in developing statements of work with the relevant work breakdown structures based on accurate analysis of customers' requirements.
11. Owns and contributes to the resolution of complex technical escalations in relations to projects in delivery. Interfaces with Customers and other teams (TAC, Engineering, etc.)
12. Completes and submits all internal administrative tasks, including timesheets, activities reports, and project reports.
13. Continuously works on developing knowledge and skills to remain proficient with the relevant Fortinet technologies, and industry standards like – OpenRAN, MEC, 5G, 3GPP/GSMA, SASE in Telco space
14. Contributes to Professional Services collateral such as templates, methodologies, best practices or lessons learned
Job Requirements:
15. 8+ years’ experience in professional services, consulting, support or pre-sales roles.
16. 2+ years’ experience working in a telco sector, in professional services, consulting, implementation, or design roles
17. Previous experience working for a Vendor would be a plus
18. Proficiency in FortiGate Firewall administration and active Fortinet Certified Professional (FCP) level certification would be a significant advantage.
19. Deep and practical understanding of fixed and mobile networks
20. Thorough understanding of Telco Signaling protocols and services, especially around security
21. Solid understanding of general security and networking principals and technologies such as: Security infrastructure: Firewalls, VPN, IPS, Anti-Virus, Web Filtering and Application control. Networking and management: switching, routing, load balancing, network management, OSS.
22. In-depth industry knowledge, theoretical and practical understanding of: Functions and flows of MME, HSS, S/PGW, SMF, UPF, AMF, ePDG, GiLAN, IMS etc.. Knowledge of 3GPP standards – especially around GTP and PFCP Roaming security – GSMA IR.88, FS.20 Understanding of various logical interfaces – especially S1, S8, S10, Gp, N32, N9, N4, N3 Experience with GiLAN services such as CGN, NAT64, DNS64, SIP, VAS, DDoS, Traffic Management IPv6 and SCTP
23. Understanding of Application Security for software driven Telco architectures API security 5G SBA
24. Exposure to SASE and SecOps (NDR, Deception) would be a plus, especially in Telco/MSSP use cases
25. Experience in scripting and automation would be a plus
26. Excellent presentation and technical documentation skills
27. Excellent troubleshooting skills with a systematic approach to problem solving
28. Proven ability to work independently or lead a team in a collaborative environment
29. Ability to elicit cooperation from a wide variety of sources, including senior management, clients, and other departments
30. Ability to adapt seamlessly to shifting priorities, demands and timelines
31. Flexible working hours
32. Positive customer service attitude with excellent soft skills
33. Ability to bring projects to successful completion through political sensitivity
34. Strong commitment, self-driven with good team leadership skills
35. Low/Moderate travel (up to 50%) – EMEA region
Education:
36. Master's Degree in technical or management discipline and/or equivalent extensive work-related experience