The role We are currently seeking an experienced Section 20 Consultation Officer to join our Section 20 Consultation team. As a Section 20 Consultation Officer you will report to the Section 20 Consultation Manager. You will be responsible for delivering a high-quality service to service charge payers and other stakeholders. You will work collaboratively with colleagues and teams across Southern Housing to support and contribute to delivering a high-quality and seamless Section 20 consultation service. This is a hybrid working role with an expectation of at least two days working in our Farringdon Office. What you'll do To works as part of the Section 20 Consultation team responsible for the preparing and issuing appropriate Section 20 notices, including Qualifying Long-Term Agreements (QLTA). To regularly calculate and issue Section 20b notices within statutory timeframes to fully protect the financial position. Work with the Service Charge team in preparation of Section 20b notices for works or services that may need to be deferred. Delivering a customer-centric service to service charge payers, dealing with their written observations, resolving customer queries and working with internal colleagues to ensure the resolution of complaints, disputes, and dissatisfaction. Supporting the building and embedding of the systems and processes required to support the delivery of Section 20 consultation. Work with the Section 20 Consultation Manager on preparing monthly, quarterly and annual information and reports. Maintaining strong business partnering relationships with key stakeholders and to provide accurate advice and information about Section 20 consultation, QLTA's and Section 20b notices to facilitate the decision-making process. What you need Experienced of legal aspects of leasehold law and regulations, especially as it relates to Section 20 and 20b notices. Strong organisational skills, able to control and deliver a range of tasks to meet deadlines. Ability to work effectively with a range of different stakeholders whilst maintaining customer service excellence. Excellent communication skills (written and oral). Excellent financial and numerical skills. In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples. Closing Date : Sunday 28th December 2025 at 23:59 Interviews: W/C 12th January 2026 Please note, we reserve the right to close the advert early if we receive a suitable number of applications. Applying for roles with us About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare & dental Birthday leave Retailers discounts Cycle to work Buy & sell annual leave Season ticket loan In-house academy & career development Flexible working Inclusion & Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.