E-Commerce Coordinator
Location: Petersfield, Hampshire
Hours: 37 hours per week, full- time, with flexible working
Salary: £28,000 - £32,000 per annum DOE
About Us
With over a century of expertise, we're proud to be recognised as specialists in sports and security fencing. As a fourth-generation, family-owned business, our legacy is built on trust, craftsmanship, and long-standing customer relationships. We're known for delivering exceptional products and service and we take that responsibility seriously.
About the Role
We're looking for a proactive and strategic E-Commerce Coordinator to take full ownership of our online shop. You'll play a key role in driving digital sales performance, enhancing the customer journey, and ensuring our product offering is competitive and well-represented online.
This role is perfect for someone who thrives in a fast-paced environment, enjoys collaborating across teams, and is excited to make a measurable impact on both B2B and B2C sales.
Key Responsibilities
* Manage day-to-day webshop operations
* Maintain accurate, engaging product listings and pricing
* Coordinate with technical teams to ensure site performance and security
* Develop and implement digital strategies to grow traffic and conversions
* Support marketing campaigns across email, SEO, and social media
* Use analytics to drive continuous improvement
* Enhance the customer journey and reduce cart abandonment
* Manage tools like live chat, FAQs, and customer feedback
* Work closely with procurement and warehouse teams on stock accuracy
* Monitor competitor activity and report on key KPIs
What We're Looking For
* Proven e-commerce experience (construction or trade sectors a plus)
* Strong knowledge of Google Ads, Analytics, SEO, and social platforms
* Data-driven mindset with strong commercial awareness
* Organised, communicative, and customer-focused
You'll Succeed If You
* Bring a proactive, solutions-focused attitude
* See both the small details and the big picture
* Communicate clearly and work well with others
* Are committed to creating a seamless digital customer experience
What's In It for You
We believe great work deserves great rewards - here's what we offer:
* Salary: £28,000 - £32,000 per annum DOE
* Bonus: Company performance-based
* Leave: 25 days bank holidays (including Christmas shutdown)
* Flexibility: Option to buy 5 extra days of annual leave
* Family Support: Enhanced maternity, paternity & adoption leave
* Wellbeing: Enhanced sick pay & access to Perkbox perks
* Pension & Life Assurance: Employer-matched contributions
* Hours: Standard office hours are Mon-Thurs: 9:00-5:30 Fri: 9:00-5:00 but we can offer flexibility to accommodate your needs
* Culture: Supportive, family-friendly, and values-led
We are seeking individuals who not only bring skills and experience but also embody the behaviours and values that define our culture. The ideal candidate will:
* Treat others as you'd want to be treated
* Do what you say and do it well
* Think long-term while delivering today
* Represent yourself and the company with pride
Ready to Apply?
If you're ready to make a real impact and grow with a business that values integrity, performance, and people we would love to hear from you.