We have a fantastic opportunity for an enthusiastic and passionate Deputy Shop Manager, who loves working with people, to work 22.5 hours per week (3 days).
About the shop
Penarth is one of our largest and busiest shops, located in the heart of this charming seaside town. It enjoys strong, loyal support and has established a solid donor and customer base, making it consistently one of our top‑performing locations. The shop team pride themselves on offering competitively priced, high‑quality donations, all beautifully merchandised within this recently refurbished store.
About the role
As a Deputy Shop Manager you will support the Shop Manager to maximise the income and contribution of the shop by meeting agreed KPIs and overseeing all aspects of day‑to‑day operations, including:
* Stock management and visual merchandising
* Gift Aid processes and maintaining excellent shop standards
* Delivering excellent customer service
* Leading and developing a team of staff and volunteers
* Ensuring procedural compliance and promoting Tŷ Hafan’s values
* Supporting wider charity initiatives and maintaining strong communication with central teams
* Maintaining a commercially effective, safe, and welcoming shop environment
You will work 3 days per week, Monday to Saturday 9.00am to 5.00pm, and occasional Sunday and Bank Holiday shifts 9.00am to 5.00pm.
About you
* Retail or customer‑facing experience
* Commercial awareness and strong organisational skills
* Drive to provide excellent service and share responsibility for shop performance
* Ability to build positive relationships and demonstrate compassion for customers, volunteers, colleagues, and the local community
* Personable, professional, and enthusiastic in all interactions
* Team‑building skills, motivation and growth of volunteer teams
* Attention to detail and flair for creating an inviting, commercial shop floor
* Comfortable working at pace, managing multiple tasks, and adapting to the needs of the day
* Reliability, ownership, decision‑making confidence, and adherence to procedures for safety and compliance
* Passion for the role of charity retail in sustainability, community engagement, and fundraising
* Ability to work independently – you will sometimes have sole responsibility for running the store, which involves lone working
* Position available only to candidates aged 18 years or older, due to age‑restricted goods sales
The benefits of working for Tŷ Hafan
* Group Personal Pension Scheme with a 5% employer contribution
* Annual holiday entitlement of 25 days (rising to 27 with service) plus Bank Holidays (based on FTE)
* Life Assurance (Death in Service benefit)
* Comprehensive induction plan and learning & development opportunities
* Employee assistance programme (free counselling, financial, and legal support)
* Unlimited access to a 24/7 online GP and other health experts
* Healthcare Cash Plan – claim back costs for appointments and treatment such as dental, optical, or physio
* Cycle to work scheme, technology and mobile phone benefit
* Discounted gym membership and shopping discounts (including 25% off all purchases from any Tŷ Hafan Retail shop)
* Retail bonus scheme (subject to shop performance)
Additional requirements
This role is subject to the outcome of an Enhanced DBS check, two satisfactory references, and pre‑employment medical clearance.
Equal opportunity statement
Tŷ Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under‑represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know.
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