Voice Technician
Job description
Aim of the role:
The primary responsibility of this role is to provide administrative and provisioning support to customers and engineers from inception of a signed Customer contract.
Although the role will require the successful candidate to have a technical understanding of these products/services, the candidate will receive full product training, which will eventually enable them to understand IP telephony systems and hosted Microsoft services such as MS Teams. Whilst previous detailed knowledge or experience of these products/services is not essential, it is a requirement to have a high level overview and understanding and interest in developing your knowledge and career further within this area.
Key responsibilities:
Key responsibilities in this role will include but are not restricted to the following:
1. The successful candidate in this role will be involved upon receipt of a signed Customer contract into the Delivery Team. They will be responsible for engaging with the Customer at this time to ensure all relevant data is captured around the Voice or UC deployment requirements included in the contract, to assist with the smooth and timely delivery of the service.
2. Manage the delivery of small orders, transactional requests and ...