Our client, a Global leader in providing Outsourcing services, are looking for an immediately available Query Management Coordinator to join their team on a 6-9 month contract. The role will involve handling transactional queries and providing operational support to the wider team.
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.
Key Responsibilities:
* Monitor, log, and manage incoming queries through Salesforce and Certinia platforms.
* Categorise and prioritise queries based on urgency, business impact, and service level agreements (SLAs).
* Liaise with internal departments and offshore teams (particularly in India) to gather information and resolve issues.
* Ensure timely follow-up and resolution of queries, maintaining high levels of accuracy and professionalism.
* Document query resolutions and contribute to the development of internal knowledge bases and FAQs.
* Supporting team with Month end process as necessary
* Support onboarding and training of new team members as needed.
About You
* Bachelor’s degree or equivalent experience in Business Administration, Information Systems, or a related field.
* 1-3 years of experience in a query management, customer service, or operations support role.
* Hands-on experience with Salesforce and Certinia (formerly FinancialForce) is essential.
* Strong communication skills.
* Excellent organisational and problem-solving skills.
* Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
* Ability to work independently and manage multiple priorities in a fast-paced environment.